Isabelle Gasbara
Germantown
Summary
Results-oriented professional with proven track record in resident services and community support. Known for effectively managing resident needs and coordinating essential services to ensure high standard of living. Valued for strong collaboration skills and adaptability to evolving situations, ensuring smooth operations and resident satisfaction.
Overview
11
11
years of professional experience
Work History
Resident Services Coordinator
Churchill Senior Living
Germantown, MD
02.2024 - Current
- Coordinated resident services and activities to enhance community engagement and satisfaction.
- Fostered relationships with residents to assess needs and provide tailored support solutions.
- Developed and implemented programs promoting wellness and social interaction among residents.
- Collaborated with healthcare providers to facilitate access to medical resources for residents.
- Developed strong relationships with community partners to enhance available resources for residents.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
Regional Sales Representative
Golden Bull Trading
Lehi, UT
08.2022 - 10.2023
- Developed strong relationships with clients to drive sales growth across multiple regions.
- Conducted regular market analysis to identify emerging trends and adjust sales strategies accordingly.
- Collaborated with marketing teams to create targeted promotional campaigns, enhancing product visibility.
- Trained and mentored new sales representatives on best practices and effective client engagement techniques.
- Managed customer inquiries and resolved issues promptly, ensuring high levels of satisfaction and retention.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Set up appointments with potential and current customers to promote new products and services.
Office Manager
Janneths Pet Grooming
Sandy Spring, MD
09.2015 - 03.2022
- Coordinated daily operations, ensuring seamless workflow among grooming staff and administrative functions.
- Implemented scheduling system to optimize appointment bookings and reduce client wait times.
- Managed inventory of grooming supplies, ensuring availability while minimizing costs through strategic purchasing.
- Developed training materials for new hires, enhancing onboarding process for grooming team members.
- Oversaw customer service initiatives, improving client satisfaction and retention through effective communication strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Associate of Science - General Studies
Montgomery College
Rockville, MD05-2026
Skills
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Safety standards and compliance
- Microsoft office
- Activities oversight
Timeline
Resident Services Coordinator
Churchill Senior Living
02.2024 - Current
Regional Sales Representative
Golden Bull Trading
08.2022 - 10.2023
Office Manager
Janneths Pet Grooming
09.2015 - 03.2022
Associate of Science - General Studies
Montgomery College