Isabelle Mott
Manchester,MD
Summary
Motivated and adaptable professional with a strong passion for learning and skill development. Skilled in writing, content creation, and creative problem-solving. Demonstrated ability to quickly grasp new tools and concepts. Actively seeking fresh opportunities to apply creative problem-solving skills and organizational abilities while continuously expanding knowledge and expertise. Committed to contributing to meaningful projects and fostering collaboration in dynamic environments.
Overview
4
4
years of professional experience
Work History
Crew Leader
Genovas To Go
04.2021 - Current
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
Hostess & Carryout
Fratellis Italian & Seafood
08.2022 - 12.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Checked in with servers to confirm preparedness before seating customers.
Education
High School Diploma -
Manchester Valley High School
Manchester, MD06.2023
Skills
- Writing
- Problem-Solving
- Workflow Optimization
- Time Management
- Content Creation
- Marketing Basics
- Work Planning and Prioritization
- Attention to Detail
- SEO principles
- Proofreading
Timeline
Hostess & Carryout
Fratellis Italian & Seafood
08.2022 - 12.2022
Crew Leader
Genovas To Go
04.2021 - Current
High School Diploma -
Manchester Valley High School
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