Isabelo A. Trinidad
Pylesville
Summary
Professional in the Law enforcement field with direct training and certifications. Qualifications include 5 years’ experience as a Military Police Officer Homeland security, knowledge of patrol, active speaking and listening, investigative and criminal procedures. Spent a few years in various leadership roles to include training individuals on multiple procedures.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Services Department Manager
Mcdonalds
2022.08 - 2024.11
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Managed reservations system effectively, ensuring accurate bookings and minimizing overbooking situations.
- Spearheaded promotional campaigns targeted at attracting new clientele while retaining existing customers through incentives and rewards programs.
- Developed strong relationships with repeat clients to foster brand loyalty and promote return visits.
Stocker
Walmart
2018.12 - 2019.06
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Front Offcice Support
Food Lion
2016.03 - 2018.12
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Military Police
US Army
2011.04 - 2016.04
- Company Overview: Active Duty Military Police, Law Enforcement patrol which includes peace keeping, problem solving, critical thinking, attention to detail, monitoring, oral and written communications
- Law Enforcement patrol which includes peace keeping, problem solving, critical thinking, attention to detail, monitoring, oral and written communications
- Supervised in handling supplies and sensitive military equipment averaging in approximately $150,000 resulting in 0% loss in a 14 month period
- Trained and managed up to 20 personnel on the proper use of advanced programs used for documenting case files
- Experience with equipment used for personal recovery, self-defense, and detailed investigations
- Active Duty Military Police, Law Enforcement patrol which includes peace keeping, problem solving, critical thinking, attention to detail, monitoring, oral and written communications
Education
High School Diploma - General Studies
Havre De Grace High School
Havre De Grace, MD05.2008
Skills
- Administrative skills
- Customer Service
- Self-Motivated
- Punctual
- Operation
- Creativity
- Management
- Honesty
- Detail Oriented
- Responsible
- Adaptability
- Integrity
Certification
ServSafe Certified #24075351 Exp. 5/10/2028
References
Laura Carrillo-McDonald's Store Manager
(919)273-6686
Tyler Gray-Mcdonalds Store Manager
(252)493-2117
Fatima Orendain-Mcdonalds Store Manager
(252)775-1154
Timeline
Guest Services Department Manager
Mcdonalds
2022.08 - 2024.11
Stocker
Walmart
2018.12 - 2019.06
Front Offcice Support
Food Lion
2016.03 - 2018.12
Military Police
US Army
2011.04 - 2016.04
High School Diploma - General Studies
Havre De Grace High School