Isaiah Lewis
Waldorf
Summary
Dedicated professional with extensive customer service experience in a reputable organization. Proven ability to excel in fast-paced environments while effectively managing multiple tasks. Recognized for strong teamwork skills and individual contributions that consistently exceed expectations. Committed to continuous professional and personal growth, bringing a diverse skill set to enhance organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Shift Supervisor
Club Demonstration Services
04.2025 - Current
- In this position, I drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop.assist the Manager with tasks such as daily reports, training new Product Demonstrators, and ensuring smooth operations. My time is mostly spent ensuring customer satisfaction through product communication and ensuring that my team is equipped with everything they need to run a smooth demonstration. I do a mix of office work ensuring proper numbers and labels are put in and running daily calculations, and also working the floor assisting in running demonstrations.
Overnight Stocking TA
Walmart
05.2024 - 04.2025
- As a Overnight Stocker, I am tasked with unloading and stocking new freight. Being able to work and lift heavy objects and operate heavy machinery. My work is timed to ensure that we work a minimum of 420+ cases a night making for a fast paced and consistent line of work. Additionally, being tasked with maintaining store appearance by consistently looking to improve the shelf standards and quality, price accuracy, and customer experience. Ensuring that when the store opens the customers are warmly greeted with a clean and stocked store ready.
Back of House Trainer
Chick-fil-A La Plata
06.2023 - 06.2024
- As a Back of House team member, I am tasked with providing fast and accurate service to our guests by creating quality food items and serving them in a proficient amount of time. I wash dishes, handle fryers and create safe and delicious products. I maintain food safety standards by keeping my ServSafe certifications up to date, and by ensuring our products are within quality serving times and temperatures. I also maintain area cleanliness.
Front of House Trainer
Chick-fil-A La Plata
08.2022 - 06.2024
- As a Front of House trainer, I ensure all incoming team members are accurately trained to our company’s standards. I am assigned to individual team members to ensure the completion of their onboarding checklists and to help them grow at their new job. I am well-versed in every position in the restaurant, such as taking orders on the register and/or iPad, making desserts or drinks, bagging food accurately, and ensuring the orders reach the proper guests. I maintain area cleanliness, and I continue to maintain food safety standards. I am deeply knowledgeable about creating the ultimate guest experience by ensuring the customer gets their orders in a fast and accurate manner. I also manage customer complaints and I ensure they walk out of our establishment feeling overly satisfied.
Crew Member
Chipotle
12.2023 - 03.2024
- As a Crew Member, I maintained area cleanliness. I used my ServSafe certification to preserve food safety and quality standards. I ensured customer satisfaction by taking orders fast and accurately, and I managed any customer disputes if the situation arose.
Education
High School - undefined
Maurice J. McDonough High School
06.2023
Skills
- Money handling and cash register operation skills
- Expertise in casual dining settings
- Collaborative team player
- Strong communication skills
- Computer literacy
- Conflict resolution abilities
- Culinary arts
- Creativity in problem-solving
- Critical thinking capabilities
- Customer service focus
- Detail-oriented mindset
- Driving proficiency
- Experience in fast casual dining
- Food preparation expertise
- Knowledge of food safety regulations
- Food service knowledge
- Leadership qualities
- Proficient in Microsoft Office tools
- Multi-tasking capabilities
- Organizational aptitude
- Retail sales background
- Sales acumen
- Stocking efficiency
- Team leadership experience
- Effective teamwork skills
- Time management abilities
- Ability to thrive in challenging environments
- Familiarity with Windows/MacOS systems
- Experience using Workday software
- Sales
Certification
Working to get my CCMA certification with the NHA on October 5th to become a certified clinical medical assistant.
Timeline
Senior Shift Supervisor
Club Demonstration Services
04.2025 - Current
Overnight Stocking TA
Walmart
05.2024 - 04.2025
Crew Member
Chipotle
12.2023 - 03.2024
Back of House Trainer
Chick-fil-A La Plata
06.2023 - 06.2024
Front of House Trainer
Chick-fil-A La Plata
08.2022 - 06.2024
High School - undefined
Maurice J. McDonough High School