Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isaiah Monroe

Suitland

Summary

Upbeat and personable with natural aptitude for client interactions and relationship building. Possesses foundational understanding of financial principles and proficient in utilizing banking software and handling transactions. Committed to delivering exceptional customer service and fostering client satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assoicate Banker

JPMorgan Chase
05.2024 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Fostered a positive work environment by actively contributing to team meetings and sharing ideas on improving operational efficiency.
  • Established rapport with new clients to increase satisfaction and loyalty.

Restaurant Crew Member

Chipotle
10.2022 - 04.2023
  • Worked well with teammates and accepted coaching from management team.
  • Supported management in training new crew members, leading to improved performance and faster onboarding.
  • Took orders, prepared meals, and collected payments.

Lifeguard

American Pool Maryland
05.2022 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

Business Admin: Accounting

Virginia Commonwealth University
Richmond, VA

High School Diploma -

KIPP College Prep
Washington, DC
06-2022

Job Training Certificate - Consumer Banking And Sucess

YearUp
Washington, DC
01-2024

Skills

  • Prospect calling
  • Money handling
  • Cross-selling and partner referrals
  • Developing customer relationships
  • Teller experience
  • Due diligence
  • Follow-up skills
  • Account openings
  • Reliability and punctuality

Certification

  • Consumer Banking and Customer Success Job Training Certification from YearUP

Timeline

Assoicate Banker

JPMorgan Chase
05.2024 - Current

Restaurant Crew Member

Chipotle
10.2022 - 04.2023

Lifeguard

American Pool Maryland
05.2022 - 08.2022

Business Admin: Accounting

Virginia Commonwealth University

High School Diploma -

KIPP College Prep

Job Training Certificate - Consumer Banking And Sucess

YearUp

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Isaiah Monroe