Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Vigil

Accokeek

Summary

Dynamic Sales Associate with proven expertise in customer service and conflict resolution honed at Nike Factory Store and Target. Excelled in building customer loyalty through outstanding service, driving sales with suggestive selling techniques. Skilled in technology, adept at problem-solving and teamwork, significantly enhancing client satisfaction and retention.

Overview

3
3
years of professional experience

Work History

Sales Associate

Nike Factory Store
02.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Sales Associate

Target
08.2021 - 02.2023
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

No Degree - Computer Science

Towson University
Baltimore, MD
05-2028

High School Diploma -

Bishop O'Connell
Arlington, VA
05-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Outgoing personality
  • Client service
  • Conflict resolution
  • Complex Problem-solving
  • Meeting deadlines
  • Technology Oriented

Timeline

Sales Associate

Nike Factory Store
02.2023 - Current

Sales Associate

Target
08.2021 - 02.2023

No Degree - Computer Science

Towson University

High School Diploma -

Bishop O'Connell

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