Summary
Overview
Work History
Education
Skills
Timeline
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Isiah Atkins

Gwyn Oak

Summary

Versatile Operations Supervisor successful at taking on routine and complex challenges with resourceful and creative approach. Recognized as driven, adaptable and hardworking leader with history of streamlining operations and increasing results. Known to have excellent team oversight, and an acute awareness of individual and team's status of moral and capabilities. Advanced skill at all tasks given or instructed. Driven and committed, excelling under pressure and deadlines.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

Quantem Aviation Services
02.2019 - Current
  • Daily updating the schedule based on fluctuations in customer's supplemental needs, in proportion to the company's allotted manpower to avoid unnecessary costs.
  • Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Daily participate and enforce the most up-to-date company policies, safety standards, emergency response plans, state law and industry regulations.
  • Promote positive work environment to reduce any employee concerns, and addressing them promptly as they arise, maintaining employee retention.
  • Periodically evaluate the status of employee productivity and efficiency to look for areas of growth.
  • Actively utilize multiple communication channels for the station and customers to ensure seamless up-to-date shared information.
  • All non-administrative tasks are performed outside in weather conditions within BWI airport safety standards.
  • Coordinate with training department to schedule advanced training for staff.
  • Maintain security clearance for condition of employment.

Rideshare Driver

Lyft And Uber
03.2016 - 02.2019
  • Provided prompt and expedited transportation for passengers.
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Sales Consultant

Nationwide Kia
09.2017 - 03.2018
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Inbound Stower

Amazon
09.2016 - 05.2017
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.

Ramp Service Agent

ASIG, Aircraft Service International Group
01.2015 - 04.2016
  • Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Participated in ongoing training programs to stay current on industry regulations and best practices.
  • Maintained flexible availability for adjusted schedules as needed.

Education

Augusta Fells Savage Institute of Visual Arts
Baltimore
06-2007

Skills

  • Resource allocation coordination
  • Task delegation
  • Staff supervision
  • Risk assessment supervision
  • Workflow optimization
  • Customer relationship management
  • Scheduling coordination
  • Team leadership
  • Strategic decision-making
  • Microsoft office

Timeline

Operations Supervisor

Quantem Aviation Services
02.2019 - Current

Sales Consultant

Nationwide Kia
09.2017 - 03.2018

Inbound Stower

Amazon
09.2016 - 05.2017

Rideshare Driver

Lyft And Uber
03.2016 - 02.2019

Ramp Service Agent

ASIG, Aircraft Service International Group
01.2015 - 04.2016

Augusta Fells Savage Institute of Visual Arts

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Isiah Atkins