IULIA COREPANOVA
Balti
Summary
Executive Assistant with strong experience in Guest Relation and Sales more then 8 years.
Skilled and delivering high-level customer service, supporting sales operation, and coordination on daily bases across Saudi Arabia, United Arab Emirates , Kingdom of Bahrain. Knows of strong organizational skills, attention to details , oriented on client satisfactory and guest experience, working in an international environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Executive / Office Administrative Assistant
Al Zain Jewelry Trading Co. WLL
06.2024 - 09.2025
- Supported daily sales operations and jewellery company
- Advising clients on jewellery pieces and collection
- Preparing quotation, invoices, certificate requests , repairing orders.
- Managing customer orders and sales reports.
- Coordinated orders , deliveries, and after sales services.
- Assisting Manager with inventory , stock check, transferring items, assisting with logistics - monitoring and updating clients.
- Ensuring compliance with company standards , safety and security policies ,and luxury service expectation.
Independent Travel Manager
Dream Port Management (DIFC) Ltd
05.2023 - 05.2024
- Receive and process requests from Customers interested in purchasing Airline tickets and tour packages
- Helps Customers choose the best option
- Use one of the most advanced bookings and sales engines for airline tickets and tours
- Build trust and long-term cooperation with Customers
- Participate in training sessions and continuous development
- Receive 24/7 support from world-class Trainers and Advisor
Head of Guest Relations F&B / Gastronomy
The Royal Atlantis Resort & Residences Pre-Opening
08.2022 - 03.2023
- Close work with Restaurant and Operation Managers.
- Support manager with organizing and scheduling meetings, interviews, and email responses.
- Open, sort, and distribute incoming messages and correspondence by the department.
- Coordinating with all departments to prepare for the opening of the restaurant: Purchasing, Marketing, Information Technology, Laundry, and Uniforms.
- Planning staff training schedules and coordination with the L&D department.
- Supervise and lead the Reception team of 12 Hostesses.
- Assist the Manager with training based on the Forbes Travel Guide and prepare weekly reports and notes to improve the SOP. Track training attendance and manage payroll activities in the system.
- Filling personal folders of colleagues with reviews and other notes for a trial period of 3 and 6 months.
- Work with Reservation system SevenRooms – floor plan, develop and make changes to the SOPs.
Assistant Guest Relation Manager F&B
Jumeirah Al Naseem / Summer Salt Restaurant
01.2022 - 04.2022
- Responsible for developing and maintaining the recognition of all VIPs.
- Attention to detail in guest profiles.
- Establishing rapport and communication with guests, especially with regular guests and guests of the first visit.
- Satisfy guest needs, arrange reservations, and other special requests.
- Organization of celebrations and events.
- Interact with all departments of the Resort and track guest reviews.
- Handling complaints and developing recovery strategies to improve the guest experience. Send report to the Managers.
- Having access to Oracle MICROS Simphony system, Opera, HotSOS application, and SevenRooms.
- Support Team during operation at the Complex.
- Seasonal role
Senior Guest Relations Executive “CORE”
KUN International Sports
10.2020 - 12.2021
- Greet and welcome guests with a smile and professional presentation.
- Following professional etiquette and standards.
- Facility knowledge, services, and membership details.
- Answer guest calls, questions, requests about the booking services, and other information.
- Personal attention and care for every Club Member.
- Teamwork, handling complaints, and dealing with difficult situations.
- Hand over the information, special requests, etc. to the next shift.
- Monitoring assigned shift morning/evening.
- Show leadership qualities – Supervise the Team.
- Train and support new joiners and existing colleagues
- Work with PC, CRS, CRM system, App, cashier machine, and track sales. Updates daily appointments, visits, and other information.
- Make a reservation, bookings for a Private session at the gym, spa appointments, restaurants, and pool reservations.
- Work with Sales Department: Membership packages, sports brand.
- Offer additional services as special bundles for Gym and Spa.
- Cooperate with the Housekeeping department, by ensuring excellent cleaning standards. Cooperate with the Operating department, and report technical issues.
Flight Attendant
Saudi Airlines
01.2020 - 09.2020
- Providing a high level of customer service and delivering safe presentations.
- Following grooming standards and professional etiquette on board. Greeting passengers in the aircraft and providing assistance with any special needs.
- Attended training in customer service, conflict resolution tactics, and safety procedures to remain updated with new requirements and procedures.
- Performing pre-flight checks for safety purposes, and first aid in emergencies.
- Participating in pre-flight briefing and delivering announcements on behalf of the captain.
- Monitoring passengers, and cabin prior to take-off and during the flight and landing. Complaining about food and beverage safety standards (special meals for allergy sufferers, kids menu, and additional care ...) Positive and friendly attention to the passengers.
- Teamwork onboard, handling complaints, and dealing with difficult situations on board.
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
- Sales- marketing on board, work with cashier register. Work with CRM System/ FAP…
Sales-Executive, Admin
JPS Passenger Yachts and Boats Rental LLC
03.2018 - 01.2020
- Knowledge and understanding of the UAE Tourism - Sales Market- B2B/ B2C
- Registration-documentation of Yachts from Private to Commercial activities.
- Effectively handled daily customer meetings, sales calls, and account management tasks, improving sales team efficiency.
- Office work: answering and making calls and appointments.
- Handling booking requests, tracking payments, and creating special deals based on the Events calendar:
- Sourced and ordered office equipment and supplies.
- Work on the PC, and Word office programs, Google Ads, and Booking platforms.
- Marketing part: creating and developing Social Media platforms.
- Monitoring service on the cruise, catering, and safety standards. Organization of Entrainment, decoration, and transportation.
Senior Sales Representative / Assistant Manager
SEPHORA "OOO"
07.2016 - 08.2017
- Attending training – Customer Service and Effective sales strategy, Product knowledge.
- Daily interaction with clients and evaluating their needs, handling complaints.
- Create a client base: regular clients, big spenders, first visit.
- Coordinate daily customer service operations (sales processes, orders, and payments)
- Evaluated sales strategy impact by collecting, analyzing, and reporting on sales data.
- Developed new product sales strategy: monthly offers, seasonal products, and clients’ day and etc.
- Supervise and motivate the sales team to perform their best -reaching the target.
- Coach and support new and existing Sales associates - Following SOPs: Opening and closing cashier register shifts.
- Merchandising standards of Luxury Brands: CHANEL, Christian Dior, Guerlain, Givenchy, Yves Saunt Laurent…
- Work with systems: CRM and ECAM, Cash machine, Inventory, logistic.
Education
Bachelor of Business Administration - Economy
Modern University for the Humanities
Moscow, Russian Federation06.2014
Diploma of Higher Education - Mathematics and IT, Science
Lyceum M.Gorky
Balti, Moldova07.2009
Skills
- Excellent customer service and client relations
- Sales support B2B&B2C and marketing basics
- Highly organized with strong attention to details
- Planning events , coordination and administrative support
- Knowledge of luxury goods, services and market trends
- Sales strategy and promotional planning
- Ability to provide training knowledge ,assist manager in leading presentations
- PC programs: MS Office, CRM,1C, SevenRoms, MICROS,
- ERP-enterprise resource planning , Inventory management software, TAM system for international logistic
Certification
- Diplomas for achievements in professional sports 2005-2009 Sport Agency of the Republic of Moldova.
- UAE Driving License - 2026-07-08
- International Boat Show 2018, 2019 UAE, Abu Dhabi International Nationality: Russian / Moldova.
Languages
Russian, Romanian: Native language
English: Professional
Arabic: Beginner
Timeline
Sales Executive / Office Administrative Assistant
Al Zain Jewelry Trading Co. WLL
06.2024 - 09.2025
Independent Travel Manager
Dream Port Management (DIFC) Ltd
05.2023 - 05.2024
Head of Guest Relations F&B / Gastronomy
The Royal Atlantis Resort & Residences Pre-Opening
08.2022 - 03.2023
Assistant Guest Relation Manager F&B
Jumeirah Al Naseem / Summer Salt Restaurant
01.2022 - 04.2022
Senior Guest Relations Executive “CORE”
KUN International Sports
10.2020 - 12.2021
Flight Attendant
Saudi Airlines
01.2020 - 09.2020
Sales-Executive, Admin
JPS Passenger Yachts and Boats Rental LLC
03.2018 - 01.2020
Senior Sales Representative / Assistant Manager
SEPHORA "OOO"
07.2016 - 08.2017
Diploma of Higher Education - Mathematics and IT, Science
Lyceum M.Gorky
Bachelor of Business Administration - Economy
Modern University for the Humanities
Section name
Date of Birth: 1990-09-22 Marital status: Single, no children.