Iulia Coșneanu
Overview
6
6
years of professional experience
Work history
Recruitment specialist
Kivork
2022.10 - Current
- Enhanced employer branding by maintaining consistent communication throughout the recruitment process.
- Developed strong relationships with hiring managers to understand their recruiting needs.
- Collaborated closely with department heads to identify staffing needs and ensure timely hires.
- Screened potential candidates using pre-employment testing methods for better hiring decisions.
- Conducted initial interviews with prospective employees, ensuring alignment with company values.
Executive assistant
Kivork
2021.05 - 2021.10
- Streamlined administrative processes to increase efficiency at work.
- Assisted in decision-making processes by conducting comprehensive research.
- Managed documentation and scheduled meetings.
- Handled queries from clients professionally enhancing company's reputation.
Customer service representative
Kivork
2019.06 - 2021.05
- Offered technical support, leading to enhanced user experience.
- Enhanced communication channels through regular updates on company policies and promotions.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Quality assurance specialist
Kivork
2019.06 - 2019.12
- Listened to calls, checked emails to ensure the agents were following the internal rules.
- Sent feedback, warnings, and penalization emails to the agents.
Education
Bachelor of Business Administration -
Universitatea de Stat din Moldova
2018.09 - /2022
Skills
- Strong communication skills
- Attentive to details
- Team-player
- Responsible
Languages
Romanian
Native
English
Upper intermediate
Russian
Advanced
Timeline
Recruitment specialist
Kivork
2022.10 - Current
Executive assistant
Kivork
2021.05 - 2021.10
Customer service representative
Kivork
2019.06 - 2021.05
Quality assurance specialist
Kivork
2019.06 - 2019.12
Bachelor of Business Administration -
Universitatea de Stat din Moldova
2018.09 - /2022