Iuliana Ciolac

• Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
• Liaised with potential customers to determine needs and provide recommendations.
• Promoted special offers and loyalty programme with upselling skills.
• Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
• Provided helpful, attentive sales support to generate positive customer feedback.

• Collaborated with team members to streamline production processes, increasing overall efficiency.
• Assisted in the training of new staff, sharing knowledge and best practices for operational excellence.
• Made note of any defective units and brought to management attention.
• Maintained a clean and organised work environment, promoting a culture of professionalism.

• Seated guests quickly and coordinated timely service to minimise table wait times.

Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.

• To work in a fast and careful environment