Summary
Overview
Work History
Skills
Languages
Timeline
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Iuliia Segina

Frederick

Summary

Experienced hospitality professional with a strong foundation in internal business processes, vendor management, and detailed administrative tasks. Possesses expertise in budgeting, invoice reconciliation, and managing supplier relationships.

Overview

8
8
years of professional experience

Work History

General Manager

Lodging Care LLC Dba Hancock Motel
02.2017 - 09.2024


  • Cash Audits: Conducted daily cash audits, reconciling cash drawers and reviewing financial records to ensure accuracy and accountability in hotel transactions.
  • Financial Reporting: Prepared and submitted daily cash reports, identifying discrepancies and ensuring all transactions were properly recorded and balanced.
  • Bank Terminal Management: Operated and maintained bank terminals for credit card and debit card processing, ensuring smooth transactions and secure handling of payment information.
  • Payment Processing: Processed payments through various methods (credit, debit, cash) and ensured proper billing and invoicing of all guest accounts.
  • Operational Management: Oversaw daily hotel operations, ensuring efficient guest services, adherence to quality standards, and effective staff management.
  • Budget & Financial Management: Managed operational budgets, tracked expenditures, and implemented cost-saving initiatives, improving profitability while maintaining service excellence.
  • Managed daily accounting tasks, including processing and verifying vendor invoices for payment, ensuring accuracy and timely submission for approval.
  • Reviewed and tracked expenses related to hotel services, assisting in monthly budget reports and helping identify cost-saving opportunities.
  • Guest Relations: Enhanced guest satisfaction by promptly addressing inquiries, resolving complaints, and building strong relationships with both repeat and new guests.
  • Internal Administration: Handled internal administrative duties, including managing schedules, payroll, inventory, and hotel-related documentation.
  • Channel Management: Managed and optimized distribution across multiple online platforms, including Booking.com, Expedia, and other OTAs, through the hotel’s Channel Manager to ensure accurate pricing, availability, and promotional offers.
  • Laundry Operations: Oversaw all laundry functions, ensuring proper inventory of linen, towels, and other hotel fabrics, and maintaining a high standard of cleanliness and efficiency.
  • Inventory & Supply Management: Managed housekeeping supplies, coordinating with vendors for timely procurement of cleaning materials, linens, and other essentials, maintaining an optimal inventory level to avoid shortages.
  • Housekeeping Coordination: Supervised housekeepers, ensuring that rooms, public areas, and other facilities met cleanliness and presentation standards in accordance with hotel policies.
  • Social Media & Digital Marketing: Basic knowledge of digital marketing tools, including Google Ads and social media platforms, to enhance hotel visibility and attract guests.
  • Guest Services: Managed front desk operations, ensuring efficient check-in/check-out procedures, and addressing guest inquiries or concerns promptly to enhance guest satisfaction.
  • Reservation Management: Coordinated reservations, both online and over the phone, ensuring proper room assignments, availability, and special requests were met.
  • Guest Account Management: Managed guest accounts, processed payments, and handled billing inquiries, ensuring accurate invoicing and smooth check-out .

Skills

  • Invoice Processing & Reconciliation
  • Vendor Relationship Management
  • Budgeting & Financial Tracking
  • Cost Control & Expense Reporting
  • Experienced in Accounting Software (QuickBooks)
  • Financial Reporting & Data Entry
  • Problem Solving & Conflict Resolution
  • Microsoft Office Suite
  • Operations management
  • Administrative skills
  • Account management

Languages

Russian
Native or Bilingual

Timeline

General Manager

Lodging Care LLC Dba Hancock Motel
02.2017 - 09.2024

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Iuliia Segina