Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Timeline
AdministrativeAssistant
Iurie Badiin

Iurie Badiin

Chisinau,Moldova

Summary

Driven Knowledge Management Team Leader with expertise in information organisation and problem solving. Proficient in project management and stakeholder collaboration, ensuring significant improvements in customer support processes and flows.

Committed to implementing efficient decisions to optimise workflow, achieve targets, while meeting management and service user needs.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Knowledge and Digital Services Team Leader

Sunrise-UPC CH / Orange Systems
09.2023 - 01.2025
  • Coordinating a great team of 4 people to meet yearly set goals, through achieving projects deadlines, and by managing and controlling the workload, together with providing and assisting them with self-development possibilities
  • Developing and implementing efficient ways of work to improve the workflow, this way boosting performance of the workforce
  • Scrum Master tasks, as monitoring the sprints, creating events, leading sprint plannings, retrospectives and standups
  • Designing, planning and providing high-quality and comprehensive training for the newcomers

Knowledge and Digital Services Coordinator

Sunrise-UPC CH / Orange Systems
11.2020 - 01.2025
  • Creating efficient and automated processes in Solvatio Studio Modeling, through analysis, testing and adaptation according to the requirements
  • Identifying errors and successfully fixing them, sourcing from Feedbacks in the existing knowledge base
  • Increased automation coverage by designing and implementing new scripts
  • Managing and meeting the deadlines of the incoming projects to improve the ongoing support performance
  • Developed comprehensive workflows designs in both Solvatio and Visio, in order to improve KPIs and reduce AHT
  • Assuring efficient communication with the other departments to meet set goals and targets

IT Support Engineer on the GSK project

Stefanini-MOL
10.2019 - 07.2020
  • Working with big database in order to find the fastest solution for a variety of different programs
  • First level support of ALL the domains, apps, VPN, Remote Desktops, Virtual machine issues, according to the received articles and description
  • Supporting Microsoft office applications and resolving basic unexpected behaviour

Education

Bachelor's Degree - Business and Administration

Free International University of Moldova
Chisinau
09.2014 - 05.2018

Data Engineering - Basic Python, SQL, Groovy, Advanced Solvatio Process modelling, Jupyter Notebook, PostgreSQL, Atom, Clarify CRM, Microsoft Office

Orange Academy
Chisinau
07.2024 - 10.2024

Project Management -

Orange Systems
Chisinau
01.2023 - Current

Learn SQL Course -

Codecademy
01.2022 - current/2022

Skills

  • Advanced Solvatio Process modelling
  • Basic Python
  • SQL
  • Trello, Jira
  • Scrum
  • Jupyter Notebook
  • PostgreSQL
  • Clarify CRM
  • Microsoft Office

Languages

English
Upper intermediate
Russian
Native
Romanian
Native

Affiliations

  • Reading (history, classic romance, sci-fi)
  • Sport (gym)
  • Cars enthusiast
  • Movie junkie

Certification

Data Engineering Academy 3-month course completion with a project on building an ETL pipeline to fetch, clean and visualise the date for some insights about various UN social-economic topics.

References

References available upon request.

Timeline

Data Engineering - Basic Python, SQL, Groovy, Advanced Solvatio Process modelling, Jupyter Notebook, PostgreSQL, Atom, Clarify CRM, Microsoft Office

Orange Academy
07.2024 - 10.2024

Knowledge and Digital Services Team Leader

Sunrise-UPC CH / Orange Systems
09.2023 - 01.2025

Project Management -

Orange Systems
01.2023 - Current

Learn SQL Course -

Codecademy
01.2022 - current/2022

Knowledge and Digital Services Coordinator

Sunrise-UPC CH / Orange Systems
11.2020 - 01.2025

IT Support Engineer on the GSK project

Stefanini-MOL
10.2019 - 07.2020

Bachelor's Degree - Business and Administration

Free International University of Moldova
09.2014 - 05.2018

Similar Profiles

Create profile
Iurie Badiin