Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Ivan Castaneda

Germantown

Summary

Detail-oriented professional with over 10 years in customer service and food and beverage industries. Proven ability to deliver exceptional service, manage cash transactions accurately, and coordinate events effectively.

Overview

15
15
years of professional experience

Work History

Team Member

Chick-fil-A
Germantown
04.2015 - Current
  • Provided exceptional customer service in fast-paced food environment.
  • Engaged customers with friendly interactions during order taking and serving.
  • Handled cash transactions accurately at the point of sale station.
  • Contributed to team goals by maintaining high product quality and presentation standards.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.

Banquet Attendant

The Embassy Suites
Washington
08.2011 - 01.2015
  • Set up banquet rooms according to event specifications and layout plans.
  • Coordinated food and beverage service for large gatherings.
  • Maintained cleanliness and organization of banquet areas throughout events.
  • Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
  • Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
  • Verified order accuracy and delivered to guests on-time to promote great service.
  • Provide customer service throughout the event by refilling drinks, clearing dishes and attending to guest needs.
  • Delivered food and beverages to guest rooms promptly and courteously.
  • Prepared trays with accurate orders following guest specifications and preferences.

Phone Operator

Diamond Cab
Washington
05.2011 - 07.2011
  • Operated multi-line phone system to manage incoming calls efficiently.
  • Maintained accurate records of dispatch activities and call logs.
  • Resolved customer complaints by offering solutions in a professional manner.
  • Greeted callers and identified their needs quickly and accurately.
  • Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.

Cashier Assistant

Costco
Gaithersburg
10.2010 - 12.2010
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained organized checkout area for smooth customer flow.
  • Supported inventory management by restocking merchandise as needed.
  • Interacted politely with customers to promote quality service during checkout.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Backed up cashiers ringing up large number of customers by bagging products.

Kitchen and Bath Sales Associate

The Home Depot Store
Germantown
05.2010 - 08.2010
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Maintained store displays to enhance product visibility and accessibility.
  • Addressed customer inquiries and resolved issues to improve overall satisfaction.
  • Collaborated with team members to ensure efficient stock replenishment and organization.
  • Monitored inventory levels and reported discrepancies to management promptly.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

High School Diploma -

Seneca Valley High School
Germantown, MD
06-2006

Associate of Arts - Hospitality

Montgomery College
Rockville, MD

Skills

  • Customer service
  • Cash handling
  • Food and beverage service
  • Event coordination
  • Attention to detail
  • POS systems
  • Positive attitude
  • FLUENT IN Spanish
  • Teamwork and collaboration
  • Goal setting and achievement

Affiliations

  • Serve at Highlight Church on Sunday mornings
  • Sports enthusiast
  • Love to travel to new places and try something new

Languages

Spanish
Professional

Timeline

Team Member

Chick-fil-A
04.2015 - Current

Banquet Attendant

The Embassy Suites
08.2011 - 01.2015

Phone Operator

Diamond Cab
05.2011 - 07.2011

Cashier Assistant

Costco
10.2010 - 12.2010

Kitchen and Bath Sales Associate

The Home Depot Store
05.2010 - 08.2010

High School Diploma -

Seneca Valley High School

Associate of Arts - Hospitality

Montgomery College

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Ivan Castaneda