IVAN JONES

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Responsible for stocking and logistics. Being a team player and being accountable for my actions. i helped several employees as well as helped to train them and get them familiar with the zoo.

• Proper stocking in stores along with customer issues and how to solve them; along with how certain components, materials and items work at the zoo.

• I also ensure that adequate levels of parts and materials are available in the store.

• Cleaning and disinfecting the store and/or carousel at the end of the shift.

• Sweeping and mopping out the ticket booth Emptying the trash and wiping down the windows.