Iveth Fuentes
Ft. Washington
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Michael Family Dental
Fort Washington
07.2023 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Provided education and resources to help patients understand their treatment options.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
Dog Walker
Self Employed Services
Fort Washington
06.2022 - Current
- Changed routes for daily walks as necessary to keep them interesting and stimulating for the dog.
- Administered medications or supplements as prescribed by veterinarian when needed.
- Monitored behavior of dogs while walking to ensure safety of both the dog and passerby.
- Maintained records of each walk including time, distance, duration, notes about the dog's behavior.
- Kept accurate records of services rendered including dates, times, distances traveled, fees charged.
- Provided companionship and comfort to animals during walks.
- Took pets on regular bathroom breaks.
- Scheduled dog walking services and collected payments from pet owners.
- Attracted new clients through referrals and word-of-mouth marketing.
- Cared for pets during owners' absences.
Treatment Coordinator
Arlington Dental Team
Arlington
09.2019 - 06.2022
- Managed front desk operations including scheduling appointments, collecting payments.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Verified patient's eligibility for benefits under various insurance plans.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Administrative Assistant
Dynamic Rehab
Fairfax
09.2018 - 09.2019
- Managed office supplies inventory and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
High School Diploma -
Washington Lee High School
Arlington, Virginia06-2017
Skills
- Appointment management
- Data entry
- Financial reporting
- Strategic planning
- Filing
- Customer and client relations
- Multi-line phone proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- HIPAA Compliance Certification
Timeline
Treatment Coordinator
Michael Family Dental
07.2023 - Current
Dog Walker
Self Employed Services
06.2022 - Current
Treatment Coordinator
Arlington Dental Team
09.2019 - 06.2022
Administrative Assistant
Dynamic Rehab
09.2018 - 09.2019
High School Diploma -
Washington Lee High School