IVY ANDOH
Hagerstown
Summary
With a proven track record at Unified Community Connections, I excel in compassionate client care and medication management, demonstrating strong communication skills and empathy. Achieved high customer satisfaction at Global Exchange Forex Bureau, showcasing my ability to resolve issues efficiently and foster trust. Certified in CPR and First Aid, I bring valuable hard and soft skills to any team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Unified Community Connections
Hagerstown
06.2024 - 01.2025
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provide in-home care for disabled clients, assisting with daily activities such as bathing, grooming, and dressing.
- Administer medication according to prescribed schedules, and ensure proper dosage.
- Perform housekeeping duties, including laundry, dishwashing, and tidying up living spaces.
Health Care Assistant
Health Carousel
Long Island City
01.2024 - 06.2024
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Customer Service Representative
Global Exchange Forex Bureau
Accra, Ghana
01.2015 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Bachelor of Arts - Information Studies
University of Ghana, Legon.
Accra- Ghana06-2008
Skills
- Empathy and patience
- Compassionate client care
- Strong communication skills
- Medication management and reminders
- Mobility assistance and transfers
- Elderly care and dementia support
- Meal preparation and nutrition
- CPR and First Aid certified
- Emotional and mental health support
Certification
- Certified Nursing Assistant(CNA)
- Certified Medical Technician (CMT)
- CPR AND FIRST AID
References
References available upon request.
Timeline
Direct Support Professional
Unified Community Connections
06.2024 - 01.2025
Health Care Assistant
Health Carousel
01.2024 - 06.2024
Customer Service Representative
Global Exchange Forex Bureau
01.2015 - 04.2023
Bachelor of Arts - Information Studies
University of Ghana, Legon.
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