Iyanna Pearson
Brooklyn
Summary
Experienced mid-level Office Assistant with over 3 years of dedicated service in providing exceptional client care and efficiently collecting patient information. Recognized by colleagues for goal-oriented approach and ability to effectively communicate and manage time. Seeking opportunity to leverage expertise in communication and time management within esteemed organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
Eastern Cardiology
11.2022 - 01.2024
- Maintaining files.
- Welcoming visitors to your office.
- Answering phone calls.
- Taking and delivering messages.
- Ensuring the office runs smoothly.
Caregiver
Amada Senior Care
05.2022 - 11.2022
- Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
Certified Medical Assistant
Commind Medical Solutions
01.2021 - 04.2022
- Exceed all Certified Medical Assistant duties in a fast-paced clinic
- Offer resources to patients over the phone and direct the call to the appropriate department
- Organize and maintain patient chart file system
- Triage patients in a timely manner
- Collect payment and insurance documentation with discretion
- With precision, perform blood tests on for required patients
- Adhere to OSHA standards for interacting and storing bloodborne pathogens
- Verify prescriptions and place order with the patients desired pharmacy
Call Center Agent
01.2020 - 01.2021
- Boost client retention by35% in a6-month span
- Empathize with client needs to ensure an appropriate plan is selected
- Advocate on behalf of clients with consideration of company goals to managerial staff
- Prepare monthly KPI reports on sales with a plan to increase department profit
Certified Medical Assistant
Northeast Florida General Med: Perry Nathan MD
01.2018 - 01.2019
- Greet and log in patients arriving at office or clinic
- Interview patients to obtain pertinent medical information
- Schedule appointments for patients
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients
- Show patients to examination rooms and prepare them for the physician
Education
Certified Medical Assistant - Clinical Medical Assistant
Jacksonville Job Corps
Jacksonville, FL01.2019
High School Diploma - undefined
North Pitt High School
Bethel, NC01.2015
Skills
- Microsoft Office
- Multi-level Communication
- Empathic Customer Service
- Data Analysis
- Project Management
- Time Management
- Organization
- Adaptability
- Detail-Oriented
Certification
- HIPAA Certified:2019
- BLS Certification:2020
- Certified Medical Assistant, Phlebotomy, ECG (AMCA):2021
Timeline
Office Assistant
Eastern Cardiology
11.2022 - 01.2024
Caregiver
Amada Senior Care
05.2022 - 11.2022
Certified Medical Assistant
Commind Medical Solutions
01.2021 - 04.2022
Call Center Agent
01.2020 - 01.2021
Certified Medical Assistant
Northeast Florida General Med: Perry Nathan MD
01.2018 - 01.2019
Certified Medical Assistant - Clinical Medical Assistant
Jacksonville Job Corps
High School Diploma - undefined
North Pitt High School
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