At Six Flags Hurricane Harbor, I led a team to enhance guest satisfaction through exemplary conflict resolution and customer focus, ensuring seamless daily operations. My leadership and attention to detail significantly improved service standards and efficiency, showcasing my ability to thrive in dynamic environments and drive team success.
As a team lead at Six Flags, I oversaw daily operations to ensure a smooth and enjoyable experience for guests. My responsibilities included managing a team of employees, coordinating with various departments to maintain high standards of service and safety. I also handled customer inquiries and resolved any issues promptly to ensure guest satisfaction. Additionally, I was involved in training new staff, implementing operational procedures, and monitoring performance metrics to improve efficiency and profitability. My role required strong leadership, problem-solving skills, and the ability to work in a fast-paced environment.