Jackelyn Martinez
Oxon Hill
Summary
Proven to excel in facility maintenance and customer service, I leveraged scheduling coordination and detail-oriented skills at Fillmore Garden Apartments to enhance interdepartmental communication and reduce repair delays. My proactive approach in managing vendor relationships and prioritizing tenant satisfaction led to significant improvements in operational efficiency and tenant relations.
Experienced with tenant relations, property management, and leasing processes. Utilizes strong communication and negotiation skills to ensure tenant satisfaction and high occupancy rates. Track record of streamlining operations and fostering positive tenant interactions.
Overview
8
8
years of professional experience
Work History
Maintenance Coordinator/Professional Leasing Consultant
Fillmore Garden Apartments
11.2022 - Current
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Package Handler
FedEx:Ground
01.2021 - 02.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Helper
Executive Moving
06.2018 - 01.2020
- Paid close attention to instructions from supervisor to complete tasks on time
- Loaded and unloaded moving materials to prepare for household move.
- Followed verbal and written instructions to properly move and ship products.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
- Maintained inventory of shipping materials and supplies.
- Moved furniture and boxes using utility dolly and truck ramp.
Admin/Front Desk Receptionist
Select Society
06.2018 - 12.2018
- Select Society partners with the cable and internet company to do the face to face promotions.
- I worked the front desk in the HR department and my role was to check people in and call in candidates that applied to the company for an interview.
- Verified applicant references and employment details.
- Pre-screened resumes prior to sending to corperate hiring managers for consideration.
Quality Control Assistant
Quality Moving Services
01.2017 - 06.2018
- Started of as a packer and was quickly promoted to do in office duties which led to being the quality control assistant.
- I was brought into the QC department where i then started training the new hires.
- Confirmed appointments for surveyors.
- Answered central telephone system and directed calls.
- Kept reception areas clean and neat to give visitors a positive first impressions,
- Provided clerical support to company employees by copying, faxing, and filling documents,
Passport Agent
SC- Passport and Visa
01.2017 - 05.2017
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information.
- Informed customers by telephone when passports are ready for pick up.
- Prepared and issue passport documents.
- Managed Financial transactions.
Education
High School Diploma -
Freedom High School
Woodbridge, VA06-2017
Skills
- Scheduling coordination
- Document verification
- Telephone etiquette
- Customer focus
- Data entry proficiency
- Facility maintenance
- Scheduling
- Detail Oriented
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Maintenance Coordinator/Professional Leasing Consultant
Fillmore Garden Apartments
11.2022 - Current
Package Handler
FedEx:Ground
01.2021 - 02.2024
Helper
Executive Moving
06.2018 - 01.2020
Admin/Front Desk Receptionist
Select Society
06.2018 - 12.2018
Quality Control Assistant
Quality Moving Services
01.2017 - 06.2018
Passport Agent
SC- Passport and Visa
01.2017 - 05.2017
High School Diploma -
Freedom High School
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