Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackie Coco, Jr

Baltimore

Summary

Dynamic Sales Associate with proven success at Jones Junction, excelling in customer service and relationship building. Skilled in negotiating and closing sales, consistently achieving team goals. Known for problem-solving and time management abilities, leveraging CRM tools to enhance customer interactions and drive repeat business. Passionate about delivering exceptional automotive solutions.


Diligent Sales professional with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.


Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

12
12
years of professional experience

Work History

Sales Associate

Jones Junction
05.2024 - Current

Sales Associate

Jones Junction - Fallston, MD May 2024 to Present


Greet customers to uncover purchasing needs and provide recommendations based on automotive requirements.


Develop relationships with new customers to achieve sales objectives and provide insight into new products, features, and incentives.


Qualify customers purchase power with vehicles based on their needs.


Demonstrate vehicle function and explained options, accompanied customers on test drive, and explain costs associated with purchase.


Strategically negotiate with customers to close purchases and increase sales.


Research new automotive releases to maintain knowledge of products and trends.


Inform customers of associated dealer services and products such as extended warranty.


Follow up on current and former prospects regarding vehicle availability, price, and options.


Maintain contact with customers via email, phone calls, and regular updates on offers and incentives through company CRM.

Sales Associate

Jim Koons Automotive
03.2023 - 04.2024

Greeted and guided customers through the car purchasing process, by understanding their needs and preferences.


Presented vehicles, negotiated pricing, and closed sales by overcoming objections and completing paperwork.


Understood vehicle features, specifications, and financing options to effectively answer customer questions.


Conducted vehicle test drives and demonstrated vehicle features.


Ensured customer satisfaction by addressing their needs and providing excellent service.


Developed and maintained strong relationships with customers to foster repeat business and referrals.


Achieved individual and team sales goals.


Followed up with customers after the sale to ensure satisfaction.


Completed necessary paperwork and documentation related to vehicle sales.


Maintain knowledge of current inventory and promotions.


Utilized a CRM to maintain records on current and former prospects.

Sales and Leasing Consultant

MileOne
09.2021 - 03.2023

Greeted and guided customers through the car purchasing process, by understanding their needs and preferences.


Presented vehicles, negotiated pricing, and closed sales by overcoming objections and completing paperwork.


Understood vehicle features, specifications, and financing options to effectively answer customer questions.


Conducted vehicle test drives and demonstrated vehicle features.


Ensured customer satisfaction by addressing their needs and providing excellent service.


Developed and maintained strong relationships with customers to foster repeat business and referrals.


Achieved individual and team sales goals.


Followed up with customers after the sale to ensure satisfaction.


Completed necessary paperwork and documentation related to vehicle sales.


Maintain knowledge of current inventory and promotions.


Utilized a CRM to maintain records on current and former prospects.

Ticket Agent

The Convenience Store
02.2019 - 10.2021

Greeted customers, assist with shopping needs, answered questions about products and services, and handled returns and exchanges.


Maintained a clean and organized store environment, ensuring proper merchandise display and restocking travel schedules for various commuter lines.


Assisted customers in making purchases, informed them about sales and promotions, and products.


Processed payments accurately and efficiently using cash registers and related software.


Assisted with receiving and stocking merchandise, and monitor inventory levels.


Assisted with store opening and closing procedures, and maintained a positive and professional attitude.


Acted as Manager on Duty for the assigned shift in absence of Branch Manager.


Reconciled and balanced cash receipts and deposited funds into safe. Notified management if there was any overages or negative balances.

Material Coordinator

Melwood
04.2015 - 09.2021

Monitored stock levels, placing orders, and ensuring materials are available when needed.


Coordinated the transfer of materials between departments and tracking their movement.


Working with suppliers, negotiating contracts, and ensuring timely deliveries.


Maintaining accurate records of inventory, shipments, and material usage.


Communicated with internal departments and vendors to address issues and ensure smooth operations.


Received verified, and inspected materials, and ensured they were stored properly.


Entered data into systems to track inventory and material usage.


Ensured materials meet quality standards and specifications.


Regularly counted and verified inventory to ensure accuracy.


Identified and resolved issues related to material flow, inventory, or deliveries.


Identified opportunities to improve efficiency and reduce costs.


Served as lead Material Coordinator in the absence of Supply Chain manager.


Planned route schedule for routine vender pickups and delivery.


Utilized material handling equipment such as hand carts, pallet jack, Forklift, light/medium duty motor vehicles.


Reconciled and balanced bills of lading and invoices from vendors to ensure materials were properly received and paid for.

Emergency Medical Technician

Lifestar Response
12.2012 - 01.2015

Responsible for treatment to sick and injured patients while transporting to a hospital.


Provided assistance with loading and unloading patients in and out of the ambulance.


Provided Basic Life Support to patients by physical assessment, noting deformities, abnormalities and treating them with approved methods in accordance with state protocols.


Operated an emergency vehicle in a safe manner to ensure safety of crew and patient.


Maintained a clean work space to promote a clean and safe environment.


Trained EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.


Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.

Education

High School Diploma -

Woodlawn Sr High School
Baltimore, MD
05-2001

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual

Timeline

Sales Associate

Jones Junction
05.2024 - Current

Sales Associate

Jim Koons Automotive
03.2023 - 04.2024

Sales and Leasing Consultant

MileOne
09.2021 - 03.2023

Ticket Agent

The Convenience Store
02.2019 - 10.2021

Material Coordinator

Melwood
04.2015 - 09.2021

Emergency Medical Technician

Lifestar Response
12.2012 - 01.2015

High School Diploma -

Woodlawn Sr High School
Jackie Coco, Jr