Jackson Goodman
Clarksville
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Manager on Duty
Columbia Association
2022.02 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Dishwasher
Toby's Dinner Theater
2021.05 - 2021.10
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
No Degree - Pursuing A Bachelors Degree in Kinesiology
University of Maryland - College Park
College Park, MD05.2026
High School Diploma -
Atholton High School
Columbia, MD06.2022
Skills
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
- Problem-Solving
Certification
CPR certified.
Timeline
Front Desk Manager on Duty
Columbia Association
2022.02 - Current
Dishwasher
Toby's Dinner Theater
2021.05 - 2021.10
No Degree - Pursuing A Bachelors Degree in Kinesiology
University of Maryland - College Park
High School Diploma -
Atholton High School
CPR certified.
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