Jaclyn S. Sposito
Frederick
Summary
Functional Senior Director driving proven results within the non-profit and healthcare industry. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Director of Human Resources
AllCare Primary And Immediate Care
10.2023 - Current
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Led development of business operation processes and policies.
- Prioritized and allocated valuable resources to meet business targets.
- Partnered with financial and customer operations teams to drive business transactions using customer data and Lean concepts.
- Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.
- Planned and integrated project and program schedules.
- Strategized and executed business plans for customer operations design, development and maintenance.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Manager of Human Resources
AllCare Primary And Immediate Care
06.2023 - 10.2023
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Recommended and implemented successful strategies to maximize revenue.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Senior Human Resources Business Partner
Cystic Fibrosis Foundation
03.2019 - 06.2023
- Primary and strategic advisor for five major lines of business to include Information Technology, Finance, Lab, Field Support, Field offices, and Fundraising departments.
- Regularly consult with all levels of employees and leadership. Direct Business Partner for the Chief Financial Officer, Chief Information Officer, Chief Development Officer, and Senior Vice President of Research Development. Support their business unit objectives from conception to completion.
- Provide guidance in the areas of coaching and counseling, organizational structure and design, succession planning, performance management and corrective action.
- Accomplished at workforce planning to ensure staff structures are implemented to maximize the needs of the business with an eye to fiscal responsibility.
- Developed and lead the implementation of a new exit and stay interview questionnaire and feedback to senior leaders.
- Manage and resolve complex employee relations issues. Conducts effective and thorough investigations.
- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
- Provide guidance, coaching and interpretation on HR policy guidance. Collaborates with COE HR team to deliver and drive HR services and programs.
- Manage annual programs such as salary planning, organizational development, and performance management.
- Analyze trends and metrics in partnership with the COE HR team to develop solutions, programs and policies.
- Provide guidance and input on business unit restructures, workforce planning, succession planning and career counseling/development planning. Identifies training needs and individual executive coaching needs of staff and leaders.
- Met with employees annually for progress reviews and performance assessments.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
Senior People Business Partner
Muscular Dystrophy Association
01.2014 - 03.2019
- Business Partner for 34 offices in 19 states.
- Managed strategic partnership initiatives with senior leaders to drive measurable outcomes and deeper relationships with cross-functional teams.
- Created job descriptions, salary budgets, and classifications for new positions.
- Collaborated with senior leadership to identify talent gaps, performance management, and staff assessments reviewing salaries, staffing plans, and budgets.
- Provided guidance and input on district mergers and restructures, workforce planning, and develop succession plans and promotional paths.
- Analyzed trends and metrics to develop solutions, programs, and policies.
- Analyzed turnover, retention, and recruitment. Identify trends to provide feedback and make improvements.
- Managed and resolved complex employee relations issues.
- Conducted effective, thorough, and objective investigations.
- Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring legal compliance with local, state, and federal law.
- Provided day-to-day performance management guidance to management (e.g., coaching, counseling, leadership development, career development, conflict resolution, and performance improvement).
- Talent acquisition, including managing recruitment strategies, screening, and sourcing talent, coaching management on proper hiring techniques, reviewing and approving new hires in conjunction with leadership, and recommending strong candidates to hiring managers.
- Conducted exit interviews, and position elimination meetings, prepared for and participated in unemployment hearings.
- Created programs to reduce turnover and improve employee engagement in daily business processes.
- Implement new policies, practices, and procedures for field staff and Human Resources.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Created and implemented new procedures for the organization, such as the Performance Management Program, Goal Setting Training and Process, Leadership Development, Talent Assessments, and Management Coaching Materials.
Human Resources Manager
Charlotte Health Care Center
08.2012 - 06.2013
- Develop innovative sourcing and recruiting techniques to attract qualified candidates for high profile positions.
- Provide various trainings to management including but not limited to conducting interviews, performance evaluations, and investigations.
- Provide guidance and counseling to Business Partners on performance feedback, employee development, and performance management to enhance employee and team performance.
- Analysis of turnover, retention, and recruitment.
- Effectively implement and maintain all company hiring and retention processes including but not limited to recruiting, staffing, interviewing, background checks, orientation, E-verify, monthly check-ins, and licensure verification and maintenance.
- Manage employee performance in alignment with the company goals and values.
- Manage benefits enrollment, changes, and education.
- Educate and advise managers and employees on HR policies and procedures.
- Administer and maintain leave of absences such as FMLA, LOA, STD, and Workers Compensation.
- Investigate and recommend resolution for complaints of policy violations and other performance management related to employee relations.
Human Resources Specialist
LPL Financial
03.2010 - 08.2012
- Full-cycle onboarding included but not limited to; interview, offer, background, paperwork and orientation.
- Administer and maintain leaves of absences such as FMLA, CFRA, PFL and PDL for California, North Carolina, New Jersey, Maryland, Massachusetts, and Ohio as well as Workman Compensation claims.
- Facilitate performance calibrations, compensation projects, career clinics, and compliance projects.
- Strategically promote and educate HR activities, programs, and initiatives to increase morale and retention.
- Provide coaching to managers and staff regarding employee relations, benefits, development, and policies.
- Conduct exit interviews, verifications of employment, and transfer requests.
Personnel Coordinator
SeniorBridge
08.2008 - 03.2010
- Screen applicants, review applications, and conduct interviews.
- Conduct reference and background checks, arrange drug screening, physicals and immunizations for qualified applicants.
- Conduct new hire orientation, monthly staff trainings, and appreciation events.
- Process Workman Compensation claims.
- Develop and maintain relationships with college campus for on campus recruiting and career fair opportunities.
- Process payroll weekly for field staff.
- Project yearly recruitment expenditures for budgetary consideration and control.
Education
Masters Degree - Business Administration
University of Phoenix
Tempe, AZBachelor of Science - Human Resource Management
Walden University
Skills
- Performance management
- Project management
- Staff development and Employee coaching
- Succession planning
- Conflict resolution
- Budgeting and finance
- Change management
- Recruitment/staffing
- Statistical reporting
Certification
- Society for Human Resource Management Senior Certified Professional (SHRM-SCP) certification
- Professional in Human Resources (PHR) certification
- Society of Human Resource Management People Analytics specialty certification (2022)
- Diversity, Equity and Inclusion in the Workplace Certification - USF Corporate Training and Professional Education (2021)
- Fostering Inclusion and Diversity - Yale School of Management (2020)
Affiliations
- Member, Society for Human Resource Management, 2015 to Current
- Secretary, Frederick County Society for Human Resource Management, 2019 - 2021
Timeline
Senior Director of Human Resources
AllCare Primary And Immediate Care
10.2023 - Current
Senior Manager of Human Resources
AllCare Primary And Immediate Care
06.2023 - 10.2023
Senior Human Resources Business Partner
Cystic Fibrosis Foundation
03.2019 - 06.2023
Senior People Business Partner
Muscular Dystrophy Association
01.2014 - 03.2019
Human Resources Manager
Charlotte Health Care Center
08.2012 - 06.2013
Human Resources Specialist
LPL Financial
03.2010 - 08.2012
Personnel Coordinator
SeniorBridge
08.2008 - 03.2010
Masters Degree - Business Administration
University of Phoenix
Bachelor of Science - Human Resource Management
Walden University
- Society for Human Resource Management Senior Certified Professional (SHRM-SCP) certification
- Professional in Human Resources (PHR) certification
- Society of Human Resource Management People Analytics specialty certification (2022)
- Diversity, Equity and Inclusion in the Workplace Certification - USF Corporate Training and Professional Education (2021)
- Fostering Inclusion and Diversity - Yale School of Management (2020)
Similar Profiles
Roseanna WorrellRoseanna Worrell
Medical Receptionist at Allcare Primary And Immediate CareMedical Receptionist at Allcare Primary And Immediate Care
Alexandra VelezAlexandra Velez
Certified Clinical Medical Assistant at AllCare Primary & Immediate CareCertified Clinical Medical Assistant at AllCare Primary & Immediate Care
Brian KremposkyBrian Kremposky
Director/Lead Provider Recruiter at AllCare Primary CareDirector/Lead Provider Recruiter at AllCare Primary Care