Jacob Adamitis
Catonsville
Summary
Dynamic operations manager skilled in employee engagement, task delegation, and process improvement. Known for implementing strategies that enhance productivity and ensure high-quality service delivery, fostering a culture of continuous development.
Overview
9
9
years of professional experience
Work History
General Supervisor of Operations
UPS
09.2023 - Current
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Coordinated workflow among teams to optimize productivity and efficiency.
- Trained staff on operational procedures and best practices for enhanced performance.
- Implemented process improvements that reduced delays in package handling.
- Created formal lines of communication between departments
- Monitored inventory levels and coordinated with logistics for timely replenishment.
- Analyzed operational data to identify trends and propose strategic enhancements.
- Implemented quality control measures, ensuring consistent product delivery and meeting customer expectations.
- Enhanced employee performance through regular training sessions and ongoing skill development.
Family Center Operations Assistant
The Y In Central Maryland
08.2023 - 06.2024
- Coordinated daily operations, ensuring smooth workflow across departments.
- Managed member inquiries, providing accurate information and resolving issues promptly.
- Collaborated with team members to identify areas for operational enhancements and efficiency gains.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
Social Media Manager
Oasis
02.2022 - 02.2023
- Developed and implemented social media strategies to enhance brand awareness and engagement.
- Analyzed performance metrics to optimize content strategy across multiple platforms.
- Managed social media accounts, ensuring timely responses to audience inquiries and comments.
- Curated and scheduled content that aligns with brand voice and marketing objectives.
- Monitored industry trends to inform content creation and platform utilization strategies.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Front Desk Receptionist
Floyds 99
04.2021 - 04.2022
- Greeted and assisted clients, ensuring a positive first impression and smooth check-in process.
- Managed multi-line phone system, providing prompt responses to inquiries and directing calls efficiently.
- Coordinated scheduling for appointments, optimizing staff availability and enhancing customer service experience.
- Maintained organized reception area, contributing to a professional atmosphere and promoting operational efficiency.
- Processed customer transactions accurately, reinforcing trust and reliability in financial handling.
- Collaborated with team members to streamline front desk operations, improving workflow and response times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Manager
Misssion BBQ
05.2017 - 03.2021
- Oversaw daily operations to ensure optimal efficiency and service quality.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Implemented process improvements to streamline workflows and reduce operational costs.
- Enforced compliance with health and safety regulations in food preparation areas.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Associate of Science - Business Administration
The Community College of Baltimore County
Catonsville, MD02-2023
Skills
- Operations management
- Employee engagement
- Warehouse operations
- Customer relationship
- Operational planning
- Task delegation
- Automated systems management
- Incident reporting
- Attention to detail
- Adaptability and flexibility
Accomplishments
- Supervised team of 80 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved restructuring a department through effectively helping with creating formal lines of communication between departments, utilizing excel spreadsheets, and listening to team concerns to implement better procedures.
Timeline
General Supervisor of Operations
UPS
09.2023 - Current
Family Center Operations Assistant
The Y In Central Maryland
08.2023 - 06.2024
Social Media Manager
Oasis
02.2022 - 02.2023
Front Desk Receptionist
Floyds 99
04.2021 - 04.2022
Manager
Misssion BBQ
05.2017 - 03.2021
Associate of Science - Business Administration
The Community College of Baltimore County