Jacob Filomena
Taneytown
Summary
Dependable Customer Support Technician with strong mechanical aptitude. Proven ability to execute preventative maintenance and collaborate effectively to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Support Technician (T1)
Applied Materials
Baltimore
01.2026 - Current
- Executed preventative maintenance on PVD, CVD, dry etch, and CMP tools, reducing unplanned downtime.
- Managed TKM inventory by tracking, inspecting, staging, and replacing consumable service parts to ensure operational readiness.
- Performed kit changes and component replacements per BKM and standard operating procedures.
- Collaborated with engineers and technicians to maintain schedules and achieve production goals.
Senior Lead Lift operator/ Snowmaking Technician
Alterra
Mammoth Lakes
10.2021 - 01.2024
- Led daily lift operations, ensuring safety and regulatory compliance through effective communication with guests, maintenance personnel, patrollers, and management.
- Operating and maintained snowmaking systems including pumps, compressors, hydrants, and air/water delivery equipment
- Identified and reported equipment deficiencies, coordinating repairs to maintain system reliability.
Supervisor
UPS
Sparks
04.2019 - 01.2021
- Supervised daily operations and ensured compliance with safety regulations.
- Trained and mentored new employees on workflow procedures and best practices.
- Coordinated sorting and distribution of packages to optimize delivery efficiency.
Education
Associate of Science -
Carroll Community College
Westminster, MD01-2026
Skills
- Technical troubleshooting
- Mechanical Aptitude
- Safety Compliant
- Problem Solver
- Attention to Detail
- Customer service
- Team collaborator
- Adaptable and flexible
- Continuous Learner
- Reliable and Driven
Timeline
Customer Support Technician (T1)
Applied Materials
01.2026 - Current
Senior Lead Lift operator/ Snowmaking Technician
Alterra
10.2021 - 01.2024
Supervisor
UPS
04.2019 - 01.2021
Associate of Science -
Carroll Community College