Jacob Gurley
Baltimore,MD
Summary
Dynamic sales professional with a proven track record at Masterheat Distributors, excelling in client analysis and closing deals. I have built lasting customer relationships and enhanced brand visibility, contributing to significant business growth and operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
10
10
years of professional experience
Work History
Sales Agent
Masterheat Distributors
04.2023 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of fireplace products or services to promote sales.
- Contributed to event marketing, sales and brand promotion.
- Built diverse and consistent sales portfolio.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
Customer Service Representative
Masterheat Distrubtors
02.2020 - 09.2022
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Warehouse Worker
Masterheat Distrubtors
06.2018 - 01.2019
- Consistently lifted materials weighing as much as 500 pounds.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
Restaurant Busser
Zen West Cantina
01.2016 - 01.2017
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Jemicy Highschool
Owings Mills, MD05.2017
No Degree - Business Administration And Management
The Community College of Baltimore County
Baltimore, MD03-2026
Skills
- Sales follow-up
- Making offers
- Networking
- Closing deals
- Shipping and receiving
- Loading and unloading
- Attention to detail
- Warehouse organization
- Pallet jacks
- Delivery scheduling
- Complaint resolution
- Punctuality and reliability
Timeline
Sales Agent
Masterheat Distributors
04.2023 - Current
Customer Service Representative
Masterheat Distrubtors
02.2020 - 09.2022
Warehouse Worker
Masterheat Distrubtors
06.2018 - 01.2019
Restaurant Busser
Zen West Cantina
01.2016 - 01.2017
High School Diploma -
Jemicy Highschool
No Degree - Business Administration And Management
The Community College of Baltimore County