Jacob Gurley
Baltimore,MD
Summary
Dynamic sales professional with a proven track record at Masterheat Distributors, excelling in client analysis and closing deals. I have built lasting customer relationships and enhanced brand visibility, contributing to significant business growth and operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
10
10
years of professional experience
Work History
Sales Agent
Masterheat Distributors
Baltimore, MD
04.2023 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of fireplace products or services to promote sales.
- Contributed to event marketing, sales and brand promotion.
- Built diverse and consistent sales portfolio.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
Customer Service Representative
Masterheat Distrubtors
Baltimore, MD
02.2020 - 09.2022
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Warehouse Worker
Masterheat Distrubtors
Baltimore, MD
06.2018 - 01.2019
- Consistently lifted materials weighing as much as 500 pounds.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
Restaurant Busser
Zen West Cantina
Baltimore, MD
01.2016 - 01.2017
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Jemicy Highschool
Owings Mills, MD05.2017
No Degree - Business Administration And Management
The Community College of Baltimore County
Baltimore, MD03-2026
Skills
- Sales follow-up
- Making offers
- Networking
- Closing deals
- Shipping and receiving
- Loading and unloading
- Attention to detail
- Warehouse organization
- Pallet jacks
- Delivery scheduling
- Complaint resolution
- Punctuality and reliability
Timeline
Sales Agent
Masterheat Distributors
04.2023 - Current
Customer Service Representative
Masterheat Distrubtors
02.2020 - 09.2022
Warehouse Worker
Masterheat Distrubtors
06.2018 - 01.2019
Restaurant Busser
Zen West Cantina
01.2016 - 01.2017
High School Diploma -
Jemicy Highschool
No Degree - Business Administration And Management
The Community College of Baltimore County