Summary
Overview
Work History
Education
Skills
Community Positions
Awards
Timeline
Generic

Jacob Kresloff

Baltimore

Summary

Resourceful, charismatic, results-oriented leader driven to meet strategic business objectives and support overall growth volume demands. Coordinates support, service and management resources, exceeding account performance requirements and customer expectations.


Strong passion for operational excellence, 'the' customer experience, and growth through data-driven storytelling and thoughtful leadership. Recognized for building meaningful relationships and creating significance in value delivery across diverse client portfolios.

Overview

12
12
years of professional experience

Work History

Strategic Account Manager

JLL Marketplace
01.2023 - Current
  • Leads commercial strategy, technology adoption, and client success for 50 strategic Facilities Management (FM) accounts across $30M+ in annual spend on JLL’s eCommerce platform.
  • Creates demand by aligning business problem statements to product and service solutions.
  • Drove 36% average year-over-year growth since assuming the role in 2023 through tailored customer strategies in MRO, Janitorial, and Office Product / Breakroom categories.
  • Collaborated across multiple stakeholders and decision makers - Procurement, Category Management, and Onboarding - to align scope and accelerate revenue driving solutions, delivering multiple $1M+ accounts by year-end.
  • Prior wins include: partnered with one of JLL's most visible Enterprise accounts to increase platform adoption by 441%; implemented best practices for registration / scope definition within JLL's national onboarding group; deployed strategy for change management within historically low adopting accounts, generating $1M+ in revenue by year-end.
  • Interviewed and trained new Account Managers to ensure seamless transitions, reduce ramp-up time, and preserve growth momentum.

Client Success Manager

JLL Marketplace
04.2021 - 01.2023
  • Owned client relationship for portfolio of strategic FM accounts across US and Canada.
  • Collaborated with Sales to turn single-project wins into long-term recurring accounts.
  • Increased annual pipeline by 16% through identification of whitespace and proactive deployment of solutions within MRO, Janitorial, and Office Products / Breakroom categories
  • Implemented account management solutions to unlock conversion opportunities, enabling clients to exceed operational and financial targets.
  • Co-led marketing efforts to revamp onboarding campaigns, launching a 5-touch email sequence and a scalable self-service reporting tool that improved internal efficiency by 15%.

Assistant Facilities / Performance Manager

Jones Lang Lasalle
01.2018 - 04.2021
  • Delivered high-touch FM support across multiple national portfolios with 94% client satisfaction rating.
  • Built and led elevator maintenance program, resulting in significant annual savings (~$20K) for first generation FM account through discount initiatives with strategic vendor partnerships during COVID.
  • Conducted performance trend analyses and operational reporting for key decision-making.
  • Led new user trainings and system onboarding for clients and internal teams.

Senior Property Service Center Representative

Jones Lang Lasalle
09.2016 - 12.2017
  • Promoted to Senior team within 6 months of joining the team, focused on high-touch legacy FM accounts.
  • Handled 200+ repair tickets daily for Fortune 500 clients while producing team SOPs to streamline service delivery.

Brand Ambassador

Media Star Promotions
04.2015 - 06.2016
  • Represented consumer brands in field marketing campaigns, collecting market data and promoting regional engagement.

Teaching / Resident Artist

The Highwood Theatre
10.2013 - 09.2014
  • Designed seasonal educational programming and mentored young performers in theatrical research and technique.
  • Wrote promotional and instructional materials for students and broader audiences.

Education

Bachelor of Arts - Theatre Studies, German

Guilford College
Greensboro, NC

Skills

  • Strategic Thinker
  • Creating Significance in Value Delivery
  • Competitive Spirit
  • Context-focused Communicator

Community Positions

Building Pride (BP)- Employee Resource Group (ERG) Lead + Founding Member

Mid-Atlantic BP Chapter, Communications Lead

Pittsburgh ERG Council

Awards

JLL Technologies                                                                                     

Top Performer spotlight, 2022, 2023

JLLT Values in Action, 2023

Customer Impact, 2021


JLL

Operational Excellence Achievement, 2020

Values in Practice, 7-time winner

Timeline

Strategic Account Manager

JLL Marketplace
01.2023 - Current

Client Success Manager

JLL Marketplace
04.2021 - 01.2023

Assistant Facilities / Performance Manager

Jones Lang Lasalle
01.2018 - 04.2021

Senior Property Service Center Representative

Jones Lang Lasalle
09.2016 - 12.2017

Brand Ambassador

Media Star Promotions
04.2015 - 06.2016

Teaching / Resident Artist

The Highwood Theatre
10.2013 - 09.2014

Bachelor of Arts - Theatre Studies, German

Guilford College

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Jacob Kresloff