Jacob Smith
Sliver Spring
Summary
Dynamic Assistant Manager with a proven track record at Floor & Decor, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and developed strong staff relationships, fostering a collaborative environment. Skilled in inventory management and conflict resolution, driving operational efficiency and customer satisfaction.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Floor & Decor
01.2023 - 09.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager of Deli Department
Safeway
01.2021 - 02.2022
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained new staff on company policies, procedures, and customer service excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Lead Mover
Prime Hiring Services
2018 - 02.2021
- Supervised team of movers to ensure efficient and safe handling of client belongings.
- Coordinated logistics for residential and commercial moves, optimizing routes for timely deliveries.
- Implemented safety protocols, reducing workplace incidents and enhancing team compliance.
- Trained new staff on equipment usage and best practices in packing techniques.
- Conducted quality checks on packed items to ensure customer satisfaction before transport.
- Developed strong customer relationships through effective communication and service excellence.
- Exceeded performance targets consistently by implementing process improvements in packing and unpacking techniques.
- Oversaw as many as 3 teams at time with more than 10 total personnel.
Education
High School Diploma -
St Charles High School
La Plata, MO07-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Problem-solving
- Staff supervision
- Team motivation
- Task delegation
- Staff training and development
- Goal setting
- Workload management
- Conflict resolution
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Sales growth
- Organizational skills
- Multitasking Abilities
- Active listening
- Work Planning and Prioritization
- Teamwork and collaboration
- Business development understanding
- Closing oversight
Timeline
Assistant Manager
Floor & Decor
01.2023 - 09.2025
Assistant Manager of Deli Department
Safeway
01.2021 - 02.2022
Lead Mover
Prime Hiring Services
2018 - 02.2021
High School Diploma -
St Charles High School
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