Jacqueline Rodriguez
District Heights
Summary
Dynamic server with extensive experience at Playa Ocho Cantina, excelling in customer service and order accuracy. Proven ability to train new staff and enhance team collaboration, ensuring efficient operations. Skilled in cash handling and maintaining food safety standards, consistently delivering exceptional dining experiences that boost guest satisfaction.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Server
Playa Ocho Cantina
Washington
07.2024 - 10.2024
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Dc Corazón Fonda Tequilera
Washington
08.2022 - 06.2024
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Prepared Foods Team Member
Carmine's Creative Italian Cuisine
Washington
07.2019 - 08.2022
- Operated cash registers to process customer orders efficiently.
- Performed opening and closing procedures including cleaning counters and equipment.
- Assisted customers in selecting appropriate items from the prepared food section.
- Assisted in setting up displays to promote new or seasonal products in the prepared foods section.
- Conducted regular inventory of freshness and expiration dates of items in the prepared foods section.
- Created labels for packaged items such as salad dressings, dips.
- Responsible for stocking shelves with prepared foods products.
- Assisted with special catering orders as requested by customers.
- Followed recipes for preparing various types of hot and cold foods.
- Trained new team members on store operations related to the prepared foods department.
- Ensured all food safety and sanitation guidelines were followed.
- Conducted daily food waste logs and implemented measures to minimize waste.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cleaned and sanitized utensils, dishes or silverware.
Education
Francis L. Cardozo Education Campus
Washington, District Of ColumbiaSkills
- Order accuracy
- Food safety
- Point-of-sale operation
- Customer service
- Menu knowledge
- Cash handling
- Training new staff
- Communication skills
- Team collaboration
- Food running
- Guest seating
- Positive and professional
- Strong work ethic
- Supply restocking
- Food station setup
- Shift management
- Hostess support
- Menu memorization
- Menu item recommendation
- Service prioritization
Timeline
Server
Playa Ocho Cantina
07.2024 - 10.2024
Server
Dc Corazón Fonda Tequilera
08.2022 - 06.2024
Prepared Foods Team Member
Carmine's Creative Italian Cuisine
07.2019 - 08.2022
Francis L. Cardozo Education Campus