Jacqueline S. Hayden
Charlotte Hall ,MD
Summary
With over 25 years of experience as a dedicated nanny, I have honed my skills in providing exceptional care and support to children. In my most recent role, I spent 14 years working as a patient care technician (PCT) at Children's Hospital, where I gained invaluable experience in caring for patients of all ages. Throughout my career, I have become proficient in operating telemetry monitors and ensuring the safety and well-being of patients through 1:1 observation. Additionally, I am CPR certified, further demonstrating my commitment to maintaining a safe and secure environment for those under my care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Technician II
University of Maryland Charles Regional
12.2024 - Current
- Streamlined the surgical process, preparing instruments for sterilization and reuse.
- Improved overall department efficiency by actively participating in staff meetings and offering constructive feedback on processes and protocols.
- Expedited patient recovery, providing compassionate postoperative care and thorough discharge instructions.
- Upheld high standards of cleanliness in both operating rooms and storage areas to prevent infection or contamination risks.
- Assisted surgeons in performing complex procedures, effectively anticipating their needs and providing necessary tools.
- Maintained accurate medical records, documenting all aspects of patients'' surgical experiences for future reference.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations throughout all interactions and documentation processes.
- Ensured optimal patient care by collaborating closely with the surgical team during procedures.
- Performed instrument counts before each procedure, ensuring no items were left behind after surgery completion.
- Held responsibility for ordering medical supplies when needed to ensure uninterrupted workflow in the operating room.
- Enhanced patient safety by meticulously following aseptic techniques and maintaining a sterile environment.
- Reduced surgery time by efficiently setting up operating rooms with appropriate instruments and supplies.
- Continuously expanded knowledge of surgical techniques through ongoing professional development opportunities.
- Promoted a positive work environment through effective collaboration with colleagues from various departments within the hospital setting.
- Facilitated seamless communication between all members of the surgical team to ensure smooth operations.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
Nanny/House Manager
Private Residence
01.2022 - 11.2024
- Managed the needs of two children from infancy to early childhood on a daily basis.
- Ensured student transportation for extracurricular events.
- Executed laundry, dishes, cleaning, and meal preparation tasks.
PCT
University of Maryland Capital Region Medical Center
02.2024 - 04.2024
- Emergency room technician ll
- Assist Triage Rn with vital signs, ekg, and labs
- Transport patients to Labor and delivery, CT or x ray
PCT
Children’s National
11.2011 - 12.2021
- Provide basic patient care under direction of nursing staff
- Perform duties such as feeding, bathing, dressing, transporting patients, and changing linens
- Provided care on specialty floor, routinely performed wound care (cleaning of surgical patients) and monitored ECG Rhythms and pulse oximetry
- Prepped NG tube for nurses, set up gastric tube feeds for patient feeding and 1:1 observation
- Member of Mindful Mentors – Calming care for patients and families
- Member of Shared Nursing Leadership – Supporting your Coworkers
Nanny/House Manager
Rocelle Viniard
07.2009 - 11.2011
- Attend to 2 children in private household – 6 months old and 6 yrs
- Old at time I started caring for them
- Perform a variety of tasks, such as dressing, feeding, bathing, and playing
- Assist with getting children to and from school as well as after school activities
Nanny/House Manager
CeCelia Fennel
02.2008 - 06.2009
- Attend to daily needs of 2 children – twins 2 yrs
- Old at time I started caring for them
- Attend to the needs of a cancer patient child
- – Made full recovery!
- Practicing walking and steady gate
- Keeping a sanitized environment
Nursing Assistant
Medstar St Mary’s Hospital
08.2006 - 03.2008
- Provide patient care in Telemetry Unit under direction of nursing staff
- Perform duties such as feeding, bathing, dressing, grooming, transporting or change linens
- 1:1 Observations with patients under duress due to medical situations
Nursing Assistant
Adventist Home Health
06.2006 - 08.2007
- Provide care in patients home assisting with activities of daily living
- Perform care such feeding, bathing, dressing, grooming
- Prepare meals and clean up as needed
Education
CNA Certification -
Fomen Nursing Assistant Training Academy
Glen Burnie, MD01.2024
1 Year of College or a Technical or Vocational School -
College of Southern Maryland
Leonardtown, MD12.2006
Skills
- 25 years Nanny experience Most recent 14 Years experience working as a PCT, 10 of which was at Children’s Hospital Experience working with patients of all ages, telemetry monitors and 1:1 observation CPR Certified
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- Blood glucose monitoring
- ADL support
- Specimen collection
- Infection control
- Phlebotomy techniques
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Patient services
- Emergency response
- Patient education
- Mobility assistance
- Clinical training
- Infection prevention
- Emotional support
- Sterilization techniques
- IV insertion
- Wound care
- Active listening
- Team collaboration
- Compassionate care
- Patient assistance
- Restocking supplies
- Bed preparation
- Body mechanics knowledge
- Vitals documentation
- Monitoring patient conditions
- Time management
- HIPAA compliance
- Patient-focused care
- Certified in CPR/AED
- Vital signs
- Recording vital signs
- Empathy and compassionate care
- Calm under stress
- Attention to detail
Certification
- C.P.R. Certification, Children’s National Medical Center, 09/2021, 09/2023
- C.P.R & First Aid Certification, Fomen Nursing Assistant Training Academy, 12/2023
Activities
- While working at Children's National I was a member of SNL (Shared Nursing Leadership)
- The Skin and Wound Team
- As well as Mindful Mentors
Timeline
Patient Care Technician II
University of Maryland Charles Regional
12.2024 - Current
PCT
University of Maryland Capital Region Medical Center
02.2024 - 04.2024
Nanny/House Manager
Private Residence
01.2022 - 11.2024
PCT
Children’s National
11.2011 - 12.2021
Nanny/House Manager
Rocelle Viniard
07.2009 - 11.2011
Nanny/House Manager
CeCelia Fennel
02.2008 - 06.2009
Nursing Assistant
Medstar St Mary’s Hospital
08.2006 - 03.2008
Nursing Assistant
Adventist Home Health
06.2006 - 08.2007
1 Year of College or a Technical or Vocational School -
College of Southern Maryland
- C.P.R. Certification, Children’s National Medical Center, 09/2021, 09/2023
- C.P.R & First Aid Certification, Fomen Nursing Assistant Training Academy, 12/2023
CNA Certification -
Fomen Nursing Assistant Training Academy
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