Results-driven Operations Supervisor with expertise in workflow management, inventory control, and process improvement. Proven ability to enhance supply chain logistics and develop standard operating procedures that drive efficiency and productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Midpoint Technology Group
Baltimore
09.2016 - Current
Led team of 120 techs and led in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Implemented process improvements to streamline operations and reduce downtime.
Monitored inventory levels and managed supply chain logistics effectively.
Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
Developed standard operating procedures for consistent execution of tasks.
Evaluated employee performance and provided constructive feedback for development.
Conducted regular performance evaluations, providing feedback and development opportunities to staff.
Trained new employees on proper job functions and company policies and procedures.
Collaborated with cross-functional teams to resolve operational challenges swiftly.
Facilitated team meetings to discuss operational challenges and brainstorm solutions.
Facilitated regular meetings with staff to address issues and gather feedback.
Collaborated with other departments to support achievement of organizational objectives.
Ensured compliance with all safety regulations in the workplace.
Oversaw compliance with safety and quality standards, significantly reducing incident rates.
Resolved customer complaints in a timely manner to maintain customer satisfaction.
Developed strong relationships with customers through excellent customer service practices.
Coordinated with vendors regarding product availability, pricing, delivery schedules.
Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
Reviewed employees' work to check adherence to quality standards and proper procedures.
Reviewed employees' work to check adherence to quality standards and proper procedures.