Jacquelyn Halbrook
Taneytown
Summary
Diligent multitasker with solid background in customer service. Proven track record of efficiently resolving customer inquiries, increasing sales and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience and foster customer loyalty.
Overview
8
8
years of professional experience
Work History
Bartender/Server
RockSalt Grille
10.2021 - Current
- Serves high guest volumes during special events, nights, and weekends while continuing to build regular customer loyalty with friendly rapport and genuine hospitality.
- Designated trainer for all new server hires.
- Efficiently opens or closes the bar, dining room and patio according to established procedures, ensuring preparedness for each shift.
- Skillfully promotes items on beverage lists and daily restaurant specials.
- Routinely supports other areas of the restaurant, including answering telephones, managing reservations, creating new beverage features, and completing financial transactions for other team members.
Dental Treatment Coordinator
Brilliant Smiles of Maryland
01.2021 - 08.2021
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Aided the billing department in reducing errors through meticulous verification of insurance eligibility and authorization.
Sales Assistant, Dealer Customer Experience Manager
Porsche of Towson
11.2016 - 06.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Stocked and oversaw all new and used high-line vehicle inventory to company and associated websites, ensuring vehicles were properly documented, tagged, and ready to be photographed.
- Entered accurate, detailed vehicle data for customers via CDK software, Max Digital, and vAuto daily.
- Handled all new car deliveries, dealer trades, and vehicles moving in and out of loaner fleet.
Education
No Degree - Dental Hygiene
The Community College of Baltimore County
Catonsville, MDSkills
- Customer service
- Highly reliable
- Outgoing personality
- Data entry
- Strong multitasking
- Problem solving
- Efficiency maximization
- Microsoft Office proficiency
- Typing 85 WPM with 97% accuracy
Timeline
Bartender/Server
RockSalt Grille
10.2021 - Current
Dental Treatment Coordinator
Brilliant Smiles of Maryland
01.2021 - 08.2021
Sales Assistant, Dealer Customer Experience Manager
Porsche of Towson
11.2016 - 06.2020
No Degree - Dental Hygiene
The Community College of Baltimore County
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