Jacquelyne E Santiago
Abingdon
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives,. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. In addition , I am well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
14
14
years of professional experience
Work History
Director of Recruitment/ Employee Relations
J. Gibson McIlvain
02.2023 - 08.2023
- Laid off from position in August.
- Maintain communication with existing and previous 3rd part recruiters and candidates
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Built and maintained network with schools, companies, and potential leads
- Set and conveyed recruitment goals to downstream staff.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Managed recruitment team and trained and mentored new advisors.
- Built and strengthened successful relationships with external recruiters and agencies.
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
Sr. Executive Search Recruiter
CARENATIONAL
10.2022 - 02.2023
- Met company revenue goal of 350k in 5 months of working there, signed three FHA of a total of 1.8 million withing the first 6 months of being there i.e., Molina, Centene and Cigna
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Recruited top talent to maximize profitability.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Hospitality/Office Manager
BOORDY VINEYARDS
07.2021 - 10.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Scheduled work hours for 22 employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Executive Administrative Assistant
Capital Commercial Realty, Inc, REIT
08.2020 - 07.2021
- Company went bankrupt, because of COVID
- Manage the office and support c-level executives for the company specializing in retail brokerage, landlord and tenant representation and investment sales in the Washington DC metro area
- Manage annual budget of $10.7M and provide support to c-level executives; coordinate domestic and international travel for office team, including CEO, CFO and COO
- Coordinate logistics for conferences, seminars, events, and divisional meetings; integral part of the $100B Blue Vista project revolving around acute healthcare centers
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Scheduled appointments and handled calenders for senior leadership.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
Human Resources Generalist
H&M
08.2018 - 08.2020
- Facilitated human resources (HR) operations, including strategic workforce planning, performance management, staffing, onboarding, and administration of benefits
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Developed and enforced company policy and procedures relating to human resources activity.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
Office Manager
Capitol Concierge
02.2016 - 10.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Store Manager
Abercrombie & Fitch, Tysons Corner
12.2013 - 01.2016
- Managed $2.9M store and trained 30-40 employees to start at new flagship store; trained on inventory practices, POS, product knowledge, customer service and sales techniques
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Improved customer satisfaction rating by 89.9%; managed store appearance, including merchandising and displays, signage, decorations, and cleaning
- Accountable for inventory management with cycle counts, audits, and shrinkage control; restocked inventory and checked all items into POS and Delcon system.
Cast Member
Walt Disney World
01.2010 - 01.2016
Education
Bachelor of Arts (BA) - Business Administration And Management
UCF
OrlandoHigh School Diploma -
Paul VI Catholic High School
FairfaxSkills
- Cross-Functional Collaboration
- Disciplinary Action Management
- Labor Agreements
- Policy Implementation
- Sorting and Labeling
- Written Communication
- Report Writing
- Supply Chain Management
- Quality Standards
- Information Confidentiality
- Sales Expertise
- Business Management Principles
- Personality Profiles
Affiliations
Dynamic and strategic professional with over a decade of experience providing leadership in recruitment and retail industries. Adept in business strategy, budget management, client services, customer success, talent management, employe relations, human resource, training and development, sales, and event planning. For the last 6 years has specializes in generating the best relationships with employees and clients and increasing revenue. Passionate about delivering exceptional employee/ customer experiences and thrives in a fast-paced, ever-changing environment.
Additional Information
References upon the request.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Director of Recruitment/ Employee Relations
J. Gibson McIlvain
02.2023 - 08.2023
Sr. Executive Search Recruiter
CARENATIONAL
10.2022 - 02.2023
Hospitality/Office Manager
BOORDY VINEYARDS
07.2021 - 10.2022
Executive Administrative Assistant
Capital Commercial Realty, Inc, REIT
08.2020 - 07.2021
Human Resources Generalist
H&M
08.2018 - 08.2020
Office Manager
Capitol Concierge
02.2016 - 10.2018
Store Manager
Abercrombie & Fitch, Tysons Corner
12.2013 - 01.2016
Cast Member
Walt Disney World
01.2010 - 01.2016
Bachelor of Arts (BA) - Business Administration And Management
UCF
High School Diploma -
Paul VI Catholic High School
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