Jacques Snyder
Infrastructure Engineer
Eagan,MN
Summary
Business-minded Network Administrator with 15 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Infrastructure Engineer
Catholic United Financial
Saint Paul, Minnesota
03.2015 - Current
- Conducted technology training and coached team members to develop key insights about security procedures and correct utilization of corporate devices and data
- Participated in Microsoft Ignite conferences to develop insights about advanced networking strategies and implemented knowledge to enhance productivity
- Designed, crafted and implemented SharePoint Online and Power Platform
- Built several Power Automations to be used for day to day operations
- Designed several power shell scripts for Office365 and Azure Tenets.
- Developed proposals for clients outlining project scope and timeline.
- Oversaw development and maintenance of organization computer systems and intranet.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
Sharepoint Administrator
Sign-Zone, LLC
Ramsey, IL
01.2011 - 01.2015
- Administrated creation of system design and functional specifications for internal development projects
- Provided content management to all employees in compliance with standard procedures across all documents
- Monitored servers, networks, and website to detect and resolved issues promptly
- Executed cost-benefit on investment analyses for proposed systems and suggested need-based alternate solutions
- Designed, created, documented, and updated processes to resolve issues and enhanced work efficiency while serving as Desktop Support Lead.
- Planned and implemented security measures to safeguard vital business data
- Conceptualized, planned and executed original designs for wide range of website properties
- Trained support staff in site implementation, updating and maintenance procedures
- Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel
- Conducted testing and troubleshooting for various software remotely and onsite for 16 server sets to maintain operational readiness
Transportation Specialist
US Army
Saint Paul, MN
08.2006 - 04.2012
- Resolved maintenance and repair issues for vehicles and equipment.
- Loaded and secured deliveries up to 15,000 pounds
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
Service Desk Analyst
Lifetouch
Eden Prairie, MN
02.2010 - 08.2011
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Retained existing clients and developed 10 new accounts by extending high quality and efficient support service
Education
High School Diploma -
Clay High School
Oregon, OH 08.1996 - 07.2000
Skills
Technology integration
Timeline
Infrastructure Engineer
Catholic United Financial
03.2015 - Current
Sharepoint Administrator
Sign-Zone, LLC
01.2011 - 01.2015
Service Desk Analyst
Lifetouch
02.2010 - 08.2011
Transportation Specialist
US Army
08.2006 - 04.2012
High School Diploma -
Clay High School
08.1996 - 07.2000
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