Jacquese Johnson
Baltimore
Summary
Proven Front Desk Executive with a track record of enhancing customer satisfaction and streamlining operations at Caterpillar International Academy. Skilled in problem-solving and interpersonal communication, adept at managing high business volumes and maintaining confidentiality. Demonstrated ability to improve processes, leading to increased efficiency and positive client interactions.
Overview
6
6
years of professional experience
Work History
Front Desk Executive
Caterpillar International Academy
03.2022 - 02.2024
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Greeted parents and assisted with prospect touring and student enrollment,.
- Managed reception area, high call volumes, and school schedules/meetings, addressing inquiries.
- Enhanced parent satisfaction by providing exceptional customer service at the front desk.
- Conducted regular inventory audits of office supplies, maintaining stock levels as needed while managing budget.
- Organized school field trips, programs, and staff outings.
- Contributed to a positive work environment by effectively communicating with school staff.
- Developed rapport with parents and students to develop personalized plans.
Front Desk Receptionist/Manager
En Vain Beaute Hair Salon
05.2018 - 01.2022
- Greeted clients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front desk area to create professional and welcoming environment for clients and stylists.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting clients upon arrival at the front desk.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Encouraged business retention by establishing booking incentives.
- Managed social media accounts, generating business summons and inquiries.
- Controlled business inventory and maintained clean work environment.
- Maintained staff work schedules and payroll.
- Delegate staff opening, working, and closing duties.
- Evaluate work performance and client satisfaction for outstanding performance recognition and/or disciplinary action.
- Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.
Education
High School Diploma -
The Community College of Baltimore County
Catonsville, MD05.2014
Skills
- Excellent Communication, Interpersonal and Organization Skills
- Analytical Skills
- Attentive to Detail
- Self-Management
- Judgement/Decision Making
- Training and mentoring
- Oral and written communications
- Payment Processing
- Problem-solving skills
- Time Management
- Cash Handling
Timeline
Front Desk Executive
Caterpillar International Academy
03.2022 - 02.2024
Front Desk Receptionist/Manager
En Vain Beaute Hair Salon
05.2018 - 01.2022
High School Diploma -
The Community College of Baltimore County
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