Jada Armstrong
Baltimore
Summary
Dynamic and detail oriented professional with extensive experience at Orthomaryland, excelling in customer service and appointment scheduling. Proven ability to enhance patient satisfaction through effective communication and problem solving skills. Successfully streamlined scheduling processes, reducing conflicts and improving workflow efficiency. Committed to maintaining a welcoming atmosphere while managing sensitive information with care.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Orthomaryland
05.2024 - Current
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Maintained appointment schedules, coordinating meetings for staff and clients.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Insurance verification
Call Center Representative
Maryland Center for Dental Implants
10.2023 - 02.2024
- Managed high-volume inbound calls, addressing patient inquiries and scheduling appointments efficiently.
- Provided detailed information on dental implant procedures, ensuring patients understood treatment options.
- Resolved customer complaints, employing problem-solving skills to enhance patient satisfaction.
- Streamlined appointment scheduling processes, reducing wait times and improving patient flow.
- Conducted follow-up calls to ensure patient understanding of post-treatment care instructions.
- Trained new staff members on call handling procedures and customer service protocols.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Scheduling Coordinator
Maryland Center for Dental Implants
10.2023 - 02.2024
- Coordinated daily patient schedules to optimize appointment availability and enhance workflow efficiency.
- Managed incoming calls, ensuring timely responses and accurate information dissemination to patients.
- Updated electronic health records with appointment details, improving data accuracy and retrieval speed.
- Collaborated with dental staff to resolve scheduling conflicts, maintaining smooth patient flow throughout the day.
- Trained new staff on scheduling protocols and software systems, fostering a collaborative team environment.
Lab Technician
First Call Urgent Care
06.2021 - 09.2022
- Conducted routine laboratory tests, ensuring accuracy and adherence to protocols.
- Operated and maintained laboratory equipment, troubleshooting issues as needed.
- Prepared specimens for analysis, following strict safety and quality standards.
- Assisted in inventory management, tracking supplies and ordering materials efficiently.
- Recorded test results meticulously, maintaining comprehensive documentation for review.
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Inspected laboratory equipment to maintain good working condition for optimal results.
Education
Nursing
The Community College of Baltimore County
Catonsville, MDHigh School Diploma - Nursing
Glen Burnie High School
Glen Burnie, MD06.2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Front office management
- Sensitive information handling
Timeline
Front Desk Receptionist
Orthomaryland
05.2024 - Current
Call Center Representative
Maryland Center for Dental Implants
10.2023 - 02.2024
Scheduling Coordinator
Maryland Center for Dental Implants
10.2023 - 02.2024
Lab Technician
First Call Urgent Care
06.2021 - 09.2022
Nursing
The Community College of Baltimore County
High School Diploma - Nursing
Glen Burnie High School