Jada Coe
Hanover
Summary
Detail-oriented IT professional with a strong background in Identity, Access Management and Enterprise technical support within federal environments. Skilled in managing user access, security groups and authentication systems with a focus on maintaining secure and efficient operations. Experience in Cyber security and collaborating across Tier 3 teams to resolve issues and improve system functionality.
Security+ certified with an active secret clearance.
Overview
7
7
years of professional experience
Work History
Teir 1/ Teir 2
Defense Information Systems Agency (JP63)
08.2022 - Current
- Remotely troubleshoot/ resolve 365 application issues such as Windows, Outlook, Adobe, Cisco AnyConnect, Teams, One Drive and Active Client through Teams or Dame Ware
- Escalate complex tickets to Network or Account Management team as needed
- Provision and modify security group access using ARS with administrative token
- Manage user Identities and access permissions through Active Directory
Computer Operator Specialist II
Defense Logistics Agency
04.2022 - 08.2022
- Led migration project for 500 zero-client systems to new server infrastructure
- Diagnosed and resolved technical incidents through ServiceNow ticketing system
- Managed digital certificates as authentication credentials for government mobile devices using PIV-D and Purebred
- Identified and Modified user’s account using Active Directory (AD) and Global Directory Service (GDS)
- Completed onboarding process, which consisted of account, security compliance and overall machine function verification
Technical Support Engineer
Kit Check Pharmaceutical Tech Company
07.2019 - 11.2019
- Configured IP addresses and prepared equipment for hospital deployments
- Provided technical support including network configuration, account set up and remote troubleshooting
- Supported clients remotely and on-site to meet Service Level Agreement (SLAs)
- Managed user permissions and access within company database
Cyber Security Intern
Williams & Connolly LLP
01.2019 - 07.2019
- Patched security applications including Symantec and Digital Guardian
- Imaged systems and configured BIOS passwords for secure deployment
- Set group policies for EMIT and AppLocker for Non-Domain travel machines
- Configured group policies and user accounts for controlled system access
- Created technical documentation as needed for software specification testing and deployment
Education
Cyber Security program (17 credits)
Year Up Northern Virginia Community College
Woodbridge, VA07-2019
Cyber Ops Training
Cisco CCNA Bootcamp
Silver Spring, MD, VA02-2019
Skills
- Remedy/ Service Now
- Security provisions
- Access control and permissions
- Security group management
- Command Prompt/ Power Shell
- Citrix
- Analytical and critical thinking
Timeline
Teir 1/ Teir 2
Defense Information Systems Agency (JP63)
08.2022 - Current
Computer Operator Specialist II
Defense Logistics Agency
04.2022 - 08.2022
Technical Support Engineer
Kit Check Pharmaceutical Tech Company
07.2019 - 11.2019
Cyber Security Intern
Williams & Connolly LLP
01.2019 - 07.2019
Cyber Ops Training
Cisco CCNA Bootcamp
Cyber Security program (17 credits)
Year Up Northern Virginia Community College