Jada Ford
Lusby
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Professional House Cleaner
Maid911
01.2022 - Current
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Managed workload across 3-4 houses and satisfied customer needs for cleaning standards and details.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
Warehouse Troubleshooter
Freckled Poppy
12.2020 - 12.2022
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
Cashier
Harris Teeter
09.2019 - 12.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
CVS Pharmacy
03.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Cloud And Information Technology Systems
College of Southern Maryland
La Plata, MD2026
High School Diploma -
Patuxent High School
Lusby, MD06.2020
Skills
- Time management
- Work Ethic and Integrity
- Cash Handling
- Customer Service
- Ethical Leadership
- Verbal and written communication
- Critical Thinking
- Emotional Intelligence
- Articulate Communication
Timeline
Professional House Cleaner
Maid911
01.2022 - Current
Warehouse Troubleshooter
Freckled Poppy
12.2020 - 12.2022
Cashier
Harris Teeter
09.2019 - 12.2020
Cashier
CVS Pharmacy
03.2019 - 09.2019
Associate of Applied Science - Cloud And Information Technology Systems
College of Southern Maryland
High School Diploma -
Patuxent High School
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