Jada Ford
Lexington Park
Summary
Adaptable professional with extensive experience in customer service, troubleshooting, and childcare. Proven ability to manage sensitive tasks while maintaining high standards of quality and reliability. Strong work ethic and positive attitude contribute to effective problem-solving and support in diverse environments.
Overview
7
7
years of professional experience
Work History
Childcare Provider
Self Employed
Lexington Park
10.2024 - Current
- Created educational activities to advance learning and skill acquisition.
- Prepared meals and snacks tailored to dietary needs.
- Teamed up with caregivers to support emotional and social development.
- Sanitized toys and tables for a hygienic, safe environment.
- Facilitated growth in social, communication, and problem-solving abilities.
- Recorded daily activities, behaviors, meals, and naps.
- Secured indoor and outdoor areas to ensure safety.
Professional House Cleaner
Maid911
01.2022 - Current
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wipe walls, decor, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Managed workload across 3-4 houses and satisfied customer needs for cleaning standards and details.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
Warehouse Troubleshooter
Freckled Poppy
12.2020 - 12.2022
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
Cashier
Harris Teeter
09.2019 - 12.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
CVS Pharmacy
03.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Patuxent High School
Lusby, MD06.2020
Skills
- Time management
- Work ethic and integrity
- Cash handling
- Customer service
- Ethical leadership
- Verbal and written communication
- Critical thinking
- Emotional intelligence
- Articulate communication
- Reliability and punctuality
- Childcare development
- Technical troubleshooting
- Inventory management
Languages
English
Professional
References
References available upon request.
Timeline
Childcare Provider
Self Employed
10.2024 - Current
Professional House Cleaner
Maid911
01.2022 - Current
Warehouse Troubleshooter
Freckled Poppy
12.2020 - 12.2022
Cashier
Harris Teeter
09.2019 - 12.2020
Cashier
CVS Pharmacy
03.2019 - 09.2019
High School Diploma -
Patuxent High School