Jada Gambrell
Baltimore
Summary
Skilled professional with diverse experience supporting fast-paced team environments and delivering high-quality customer service. Known for a strong work ethic, calm and professional demeanor, and the ability to communicate effectively with both customers and team members. Demonstrates strengths in time management, cash handling, conflict resolution, and financial awareness while maintaining organized and efficient daily operations. Proven ability to collaborate with teams, train new staff, and adapt quickly to changing priorities while consistently contributing to a positive and productive workplace.
Overview
7
7
years of professional experience
Work History
Server
Leelyns Dining Room & Lounge
Ellicott City
10.2024 - Current
- Delivered exceptional customer service, fostering a welcoming dining atmosphere that enhanced guest experiences.
- Coordinated with kitchen staff to streamline food preparation and delivery, contributing to timely service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately and efficiently using point-of-sale systems.
- Trained new servers on restaurant policies and service standards, improving overall team performance and consistency.
- Participated in team meetings to improve service techniques and guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Camp Counselor
Lion of Judah Early Learning Center
Windsor Mill
08.2024 - 10.2024
- Supervised daily activities, ensuring safety and well-being of campers.
- Organized educational and recreational programs, fostering learning and engagement among children.
- Collaborated with staff to maintain a positive camp environment.
- Assisted in managing camper behavior and resolving conflicts to maintain a harmonious camp environment.
- Led group games and activities to promote teamwork and friendship.
Team Leader
Chick-fil-A
Owings Mills
08.2022 - 09.2024
- Trained and mentored team members on service protocols and efficiency techniques.
- Conducted team meetings to promote collaboration and share operational updates.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Coordinated with management to align team goals with company objectives.
- Monitored food safety practices to comply with health regulations and standards.
Office Assistant
Christian Life Church
Baltimore
03.2019 - 02.2020
- Managed daily office operations.
- Facilitated volunteer coordination for church activities and special events.
- Maintained accurate records of church activities and member information.
Education
Some College (No Degree) - Finance
Loyola University, Maryland
Baltimore, MD04-2026
Skills
- Positive and professional
- Strong work ethic
- Time management
- Cash handling
- Professional image
- Calm demeanor
- Financial analysis
- Team leadership
- Conflict resolution
Timeline
Server
Leelyns Dining Room & Lounge
10.2024 - Current
Camp Counselor
Lion of Judah Early Learning Center
08.2024 - 10.2024
Team Leader
Chick-fil-A
08.2022 - 09.2024
Office Assistant
Christian Life Church
03.2019 - 02.2020
Some College (No Degree) - Finance
Loyola University, Maryland