Jade Wiedermann
Baltimore
Summary
Dynamic customer service professional with experience at Alorica, adept at resolving discrepancies and enhancing team productivity. Skilled in POS system operation and conflict resolution, I prioritize customer needs and deliver exceptional service, ensuring a superior experience while maintaining a calm demeanor in high-pressure situations.
Reliable Customer Service Representative offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in alot of areas and flexible with changing business needs.
Overview
2026
2026
years of professional experience
Work History
Customer Service Cashier
Snowball Stand
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Representative
Alorica
05.2024 - 06.2025
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
Education
Kenwood High
Baltimore, MDSkills
- Drawer management
- Check processing
- Order coordination
- Guest services
- Customer inquiries
- Time management
- Phone etiquette
- POS system operation
- Point-of-sale system
- Customer service
- Calm demeanor
- Basic math
- Multitasking and organization
- Customer relationship management (CRM)
- Positive and professional
- Quality assurance
- Conflict resolution
- Adaptability and flexibility
Timeline
Customer Service Representative
Alorica
05.2024 - 06.2025
Customer Service Cashier
Snowball Stand
Kenwood High
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