Client focused professional with extensive customer service, administrative, and front desk experience. Skilled in managing high-volume scheduling, handling confidential records, and creating positive client experiences. Adept at improving efficiency and supporting revenue growth by ensuring seamless operations and excellent service.
- Designed and delivered lesson plans for 150+ students across 6 classes, maintaining an average student engagement rate of 90%.
- Improved student productivity by 25%, measured through increased assignment completion rates and classroom participation.
- Maintained accurate academic and behavioral records for 150+ students, meeting compliance requirements.
- Strengthened communication with 50+ parents/guardians, ensuring timely updates and resolution of concerns.
- Produced 10+ informational packets and presentations that streamlined communication for 200+ employees.
- Reduced review times by 20% by summarizing lengthy policy documents into concise one-pagers.
- Supported correspondence for the Employee Representative, ensuring timely responses to 100+ member inquiries per month.
- Managed a multi line phone system averaging 75+ daily calls, improving response times and client satisfaction.
- Coordinated 50+ service appointments per week, ensuring smooth scheduling.
- Increased client retention by fostering a welcoming front desk experience, contributing to repeat service visits.
- Front Desk & Appointment Scheduling
- Client Experience & Customer Service
- Payment Processing & Record Management
- Confidentiality & Data Accuracy
- Strong Communication & Team Collaboration
- Microsoft Office Suite (Word, Excel, Outlook)