Jahanzeb Yusuf
Catonsville
Summary
Dedicated Service Advisor with expertise in team leadership, operations management, and customer relationship management. Proven track record in optimizing processes and resolving conflicts to enhance customer satisfaction and team performance. Front Office Supervisor skilled in effective communication, problem-solving, and staff training, consistently achieving sales goals while maintaining high service standards.
Overview
12
12
years of professional experience
Work History
Store Manager
autozone
Middle River
01.2026 - Current
- Managed daily operations and maintained store standards for customer satisfaction.
- Trained and supervised team members on product knowledge and customer service skills.
- Controlled inventory levels through regular audits and restocking to ensure product availability.
- Implemented promotional strategies to increase sales and improve product visibility.
- Resolved customer complaints effectively to maintain a positive shopping experience.
- Collaborated with corporate staff to align store objectives with company goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts and audits to reduce shrinkage.
Store Manager Megahub
AutoZone
Glen Burnie
07.2025 - 01.2026
- Managed daily operations and maintained store standards for customer satisfaction.
- Trained and supervised team members to improve product knowledge and customer service skills, enhancing overall customer experience.
- Controlled inventory levels through regular audits and restocking procedures.
- Implemented promotional strategies that increased product visibility and contributed to sales growth.
- Ensured compliance with safety regulations and company policies in all areas.
- Analyzed sales trends to optimize product placement and inventory management, leading to improved stock availability.
- Resolved customer complaints effectively to maintain a positive shopping experience.
- Collaborated with corporate staff to align store objectives with company goals.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
Service Advisor
dealership
Middle River
03.2018 - 07.2025
- Assisted customers with service inquiries and scheduled appointments effectively.
- Provided accurate product information and recommendations to enhance customer satisfaction.
- Coordinated service activities between customers and technicians to ensure timely repairs.
- Managed customer records using the dealership's service management software efficiently.
- Communicated service updates to customers, maintaining transparency throughout the process.
- Handled customer complaints professionally, resolving issues promptly and courteously.
- Collaborated with team members to streamline service operations and improve workflows.
- Ensured cleanliness and organization of the service area for a welcoming environment.
Service Advisor
honda shamilar
lahore
03.2014 - 02.2018
- Assisted customers with service inquiries and scheduled appointments to enhance overall customer experience.
- Managed incoming calls from potential customers, providing accurate quotes and information about dealership services to facilitate informed decision-making.
- Provided accurate product information and recommendations to enhance customer satisfaction.
- Coordinated service activities between customers and technicians to ensure timely repairs.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Education
GED -
Morisville High School
Morrisville, PAAcssociation of Ceritified Chartered Accountants - Accounting
Cambridge School of Accountancy
London UkSkills
- Inventory management
- Operations management
- Visual merchandising
- Sales analysis
- Customer relationship management
- Cash handling
- Staff scheduling
- Hourly shift management
- Operational efficiency
- Loss prevention
- Process optimization
- Budget management
- Strategic planning
- Team leadership
- Staff training
- Employee engagement
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Customer relations
- Partnership building
- Friendly and positive
- Operations
Languages
English
Professional
Urdu
Professional
Accomplishments
- parts expert certification
Affiliations
- building & modifying cars
- detailing cars
- automotive photography
- drone flights
Timeline
Store Manager
autozone
01.2026 - Current
Store Manager Megahub
AutoZone
07.2025 - 01.2026
Service Advisor
dealership
03.2018 - 07.2025
Service Advisor
honda shamilar
03.2014 - 02.2018
GED -
Morisville High School
Acssociation of Ceritified Chartered Accountants - Accounting
Cambridge School of Accountancy