Jahnais Whyte
Glen Burnie
Summary
Results-driven professional with extensive experience in overseeing daily operations and resolving customer inquiries to ensure high satisfaction. Proven track record in administrative support and technical assistance, complemented by strong communication and team management skills. Seeking to leverage expertise in administration and youth services to drive engagement and operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dat Jerk Caribbean Chargrill
Crofton
04.2025 - Current
- Managed team schedules and operations, solving problems effectively under high pressure conditions
- Manage financial responsibilities such as cash handling, deposits, and safe counts, ensuring accuracy and accountability.
- Oversaw daily operations, resolved customer inquiries and complaints to ensure high satisfaction and retention
- Completed administrative tasks including paperwork and scheduling, maintaining accurate weekly documentation records
Shift Lead Manager
Arby's
Glen Burnie
08.2020 - 03.2025
- Supervised daily operations, monitored labor costs, and coordinated staff schedules to optimize workflow
- Coordinated team tasks and resolved issues in real-time, ensuring smooth service and compliance with company standards
- Managed cash operations, point-of-sale transactions, and deposits to ensure accuracy and accountability
- Addressed and resolved customer inquiries promptly while upholding professional standards
IT Technical Support Intern
Mid Atlantic Systems
Odenton
07.2023 - 08.2023
- Answered phone calls to provide technical support for desktops and personal devices, ensuring timely resolution of customer issues.
- Provided setup support for new computers, printers, and other IT-related equipment, facilitating a smooth onboarding process for users.
- Assisted in troubleshooting network connectivity problems for end-users, enhancing their ability to access essential services.
- Participated in training sessions to enhance technical knowledge and skills.
Customer Sales Associate
The UPS Store
Glen Burnie
07.2019 - 03.2020
- Guided customers in selecting products and services tailored to their specific needs.
- Supported customers with packaging, shipping, and printing services to enhance their overall experience.
- Processed point-of-sale transactions, ensuring accurate records of cash, credit, and electronic payments.
Education
Bachelor of Science - Information Technology
Towson University
Towson, MD05-2025
High School Diploma - Science, Technology, Engineering, Mathematics
North County High School
Glen Burnie, MD06-2021
Skills
Administrative & Office
- Scheduling & Calendar Coordination
- Data Entry & File Organization
- Email & Inquiry Management
- Cash handling & Basic Financial Oversight
Technical
- Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
- Cloud Platforms: AWS, Google Cloud Platform
- Basic IT Support, Data Analysis & Quality Assurance Testing
Communication and Leadership
- Customer Service
- Strong Written & Verbal Communication
- Bilingual: Spanish
- Team Collaboration & Problem-Solving
Childcare & Development
- Child Supervision & Engagement
- Social, Emotional & Cognitive Development Support
- Activity Coordination and Learning Assistance
Community Service
- St. John's Baptist Church(SJBC), Columbia, MD, Food Preparation Coordinator, 01/01/19, 03/01/25, Coordinated and prepared bagged lunches for guests, Organized and scheduled meetings with church members, Assisted in planning and executing church events and volunteer activities
- Glen Burnie Library, Glen Burnie, MD, Volunteer, 07/01/19, 08/01/19, Organized books and materials, Greeted families and children upon entrance, Assisted staff with family reading activities
- SJBC Production Team, Columbia, MD, Media Volunteer, 08/01/25, Present, Set up and operate lighting, cameras and TV screens for live and recorded productions, Utilized ProPresenter to display graphics, text and media for live audiences, Managed live streaming by operating a switchboard to transition between multiple camera angles
Awards
- Principal's Honor Award, 2015-2017
- Honor Roll, 2019-2021
- AAWDC Intern of the Week, 2023
- Maryland General Assembly Official Citation: Completion of Future Success Program, 2023
- Towson University's Certificate of Completion: CompTIA Security+ Bootcamp Course, 2024
- Towson's University Dean's List, Spring 2025
Coursework Projects
- Emerging Internet Technologies
- Child Development 1 and 2
- Human-Computer Interaction
- Cloud Computing/Enterprises
- Systems Architecture and Integration
- Networking and Security Practicum
- Introduction to Cybersecurity
- General Computer Science 1 and 2
- Introduction to Data Analytics
- HCI Usability Test Project
- Project Management
- HTML Web Development Project
- WCAG Accessibility Research Report
Timeline
Assistant Manager
Dat Jerk Caribbean Chargrill
04.2025 - Current
IT Technical Support Intern
Mid Atlantic Systems
07.2023 - 08.2023
Shift Lead Manager
Arby's
08.2020 - 03.2025
Customer Sales Associate
The UPS Store
07.2019 - 03.2020
Bachelor of Science - Information Technology
Towson University
High School Diploma - Science, Technology, Engineering, Mathematics
North County High School