Jahniyah Cornish
Edgewood
Summary
Dynamic and results-oriented professional with extensive experience at Longhorn Steakhouse, adept in staff management and customer service. Excelled in complaint handling and conflict resolution, boosting customer retention through exceptional service. Skilled in Microsoft Excel and effective communication, fostering team collaboration and enhancing operational efficiency. Demonstrated adaptability and leadership, ensuring high standards of food safety and service quality.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Longhorn Steakhouse
12.2022 - 01.2025
- Implemented training programs for new hires to ensure consistency in service.
- Led team to improved service delivery by implementing regular training sessions.
- Streamlined workflow for better productivity by reorganizing staff schedules.
- Coordinated with kitchen staff to ensure timely food service, enhancing overall dining experience.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Monitored dining area to ensure all guests received attentive service without delays.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
Warehouse Forklift Operator
Rite Aid
08.2022 - 12.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Packed items into appropriate containers for shipment.
- Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
- Kept up-to-date on company policies and procedures relating to forklift operations through continuous training sessions and self-directed learning.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
Customer Service Representative
Skyzone
05.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
General Studies -
Overlea High School
Baltimore, MD06.2022
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Customer service
- Food safety
- Conflict resolution
- Staff management
- Inventory controls
- Greeting and seating guests
- Work schedule creation
- Critical thinking
- Cash handling
- Opening and closing procedures
- Food safety understanding
- Worker training
- Payment acceptance
- Safety training
- Team collaboration
- High volume dining
- Kitchen equipment operation and maintenance
- Timesheet organization
- Inventory control
- Microsoft Excel
- Schedule coordination
- Hiring and onboarding
- Point of sale POS software
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Microsoft teams
- Skype for business
Timeline
Waitress Supervisor
Longhorn Steakhouse
12.2022 - 01.2025
Warehouse Forklift Operator
Rite Aid
08.2022 - 12.2022
Customer Service Representative
Skyzone
05.2020 - 06.2022
General Studies -
Overlea High School
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