Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaila Petty

Stevensville

Summary

Dynamic and detail-oriented professional with proven expertise in customer service and cash handling, honed across roles at Kentmorr Restaurant and other notable establishments. Excelled in enhancing guest satisfaction through efficient reservations management and teamwork. Skilled in leveraging strong communication skills and a collaborative approach to drive operational excellence.

Overview

4
4
years of professional experience

Work History

Hostess/Cashier

Kentmorr Restaurant
Stevensville
03.2024 - Current
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
  • Assisted in taking reservations over the phone or through online platforms, accurately recording guest information
  • Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
  • Provided accurate wait time estimates to guests, managing expectations in a professional manner
  • Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
  • Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
  • Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures
  • Efficiently managed high-volume periods by effectively prioritizing tasks while maintaining attention to detail

Hostess/Cashier

Frixs Fire Grill
Chester
11.2023 - Current
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
  • Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
  • Provided accurate wait time estimates to guests, managing expectations in a professional manner
  • Trained new host/hostess team members on restaurant procedures, including reservation management systems and guest service protocols

Crew Member

Dunkin Donuts
Stevensville
09.2021 - 11.2023
  • Operated cash register accurately, handling transactions with precision while maintaining a balanced drawer at the end of each shift
  • Prepared and served food and beverages according to Dunkin Donuts' standards, ensuring quality and consistency
  • Maintained cleanliness and organization of the store, including restocking supplies, cleaning equipment, and sanitizing work areas
  • Followed all safety procedures and guidelines to maintain a safe working environment for both employees and customers
  • Participated in training programs to enhance product knowledge, improve customer service skills, and stay updated on company policies
  • Handled customer complaints or concerns promptly and professionally, resolving issues to ensure customer satisfaction

Cashier

McDonald's
Chester
06.2021 - 12.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Education

Associate's degree - Radiology Technology

Chesapeake College
Wye Mills, MD
03.2025

High school diploma -

Kent Island High School
Stevensville, MD
05.2024

Skills

  • Cashier
  • Handling money
  • Work task prioritization
  • Cleanliness maintenance
  • Coordinating orders
  • Phone etiquette
  • Point of sale systems
  • Effective multitasking
  • Check payment processing
  • Teamwork
  • Strong interpersonal skills
  • Efficient collaboration
  • Reservations management
  • Detail-oriented
  • Communication skills
  • Time management
  • Customer service
  • Attention to detail
  • Patience and empathy
  • Team collaboration

Timeline

Hostess/Cashier

Kentmorr Restaurant
03.2024 - Current

Hostess/Cashier

Frixs Fire Grill
11.2023 - Current

Crew Member

Dunkin Donuts
09.2021 - 11.2023

Cashier

McDonald's
06.2021 - 12.2021

Associate's degree - Radiology Technology

Chesapeake College

High school diploma -

Kent Island High School

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Jaila Petty