Jaime Boulware
Summary
Human Resources professional with a Bachelor of Science in Human Resources Management and experience supporting recruitment, applicant screening, interview coordination, personnel administration, employee records management, and HR compliance in public- and private-sector environments. Proficient in NEOGOV, HRIS, and Microsoft Office Suite, with experience supporting onboarding, compensation processes, compliance initiatives, and workforce operations. Currently pursuing a Master of Business Administration (MBA) and dedicated to delivering efficient, employee-focused human resources support.
Overview
4
4
years of professional experience
Work History
Human Resources Senior Associate
Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA)
Glen Burnie, MD
09.2025 - 06.2026
- Supported full-cycle recruitment activities by posting vacancy announcements, reviewing employment applications, assessing candidate qualifications, and supporting selection activities for state government positions.
- Utilized HRIS to verify employee credentials to review and process Bilingual Pay Requests (BPRs) for submission to the Payroll Department, ensuring accurate documentation, eligibility verification, and compliance with Maryland State compensation policies and procedures.
- Assisted with the preparation and organization of interview packets and recruitment materials utilizing NEOGOV and Microsoft Excel, ensuring hiring managers and interview panels received accurate and comprehensive candidate information to support the selection process.
- Coordinated interview scheduling by communicating with candidates via telephone and email, arranging in-person and virtual interviews, and supporting an efficient recruitment process while delivering a professional candidate experience.
- Maintained confidential employee and applicant records, ensuring data accuracy and compliance with personnel policies, recordkeeping standards, records retention requirements, and data privacy guidelines.
- Provided front desk coverage by assisting employees, applicants, and visitors with HR-related inquiries, directed incoming employee calls to the appropriate HR Representative, while delivering professional customer service in a fast-paced environment.
- Represented the agency at job fairs and recruitment events, promoting employment opportunities, engaging prospective candidates, and supporting talent acquisition initiatives across the organization.
Human Resources Intern
ExtensisHR
North Woodbridge, New Jersey
05.2025 - 08.2025
- Supported HR compliance initiatives by assisting with employee handbook revisions, policy reviews, and updates to ensure alignment with federal, state, and local employment regulations.
- Assigned and tracked mandatory compliance training through HR Knowledge Cloud (Mineral), monitoring completion status and supporting client compliance requirements.
- Administered harassment prevention and workplace compliance training programs for new hires and existing employees in accordance with state-specific training mandates.
- Coordinated the distribution and posting of federal, state, and local labor law posters, ensuring compliance with workplace posting requirements across multiple client organizations.
- Maintained confidential records of personnel information in accordance with company guidelines.
Customer Service Representative
Automated Health Systems
Elkridge, MD
09.2024 - 02.2025
- Assisted Maryland residents with inquiries regarding SNAP, Medicaid, Medicare, and other state assistance programs by providing accurate information and guidance in a high-volume call center environment.
- Utilized state case management systems to document client interactions, update case records, and maintain accurate, confidential information in compliance with established program and privacy requirements.
- Processed and documented service requests, work orders, and case referrals, escalating SNAP and benefits-related cases to designated case workers to support timely resolution and continuity of service for program participants.
- Maintained compliance with HIPAA regulations and confidentiality requirements while protecting sensitive personal, financial, and medical information.
- Delivered professional, empathetic, and customer-focused service through effective communication, active listening, and problem-solving skills while assisting individuals and managing a high volume of inbound inquiries.
Front Store Associate
CVS Pharmacy
White Plains, MD
01.2022 - 07.2024
- Delivered exceptional customer service by assisting customers with product selection, resolving inquiries, and ensuring a positive shopping experience in a fast-paced retail environment.
- Processed cash, credit, and electronic transactions accurately while maintaining compliance with company policies, procedures, and cash-handling standards.
- Assisted with inventory management and store presentation by stocking merchandise, monitoring inventory levels, maintaining accurate product displays, and ensuring shelves, displays, and work areas remained organized, clean, and fully stocked.
- Utilized strong communication, problem-solving, multitasking, and attention-to-detail skills to manage multiple priorities, accurately handle transactions and inventory tasks, and deliver quality customer service in a high-volume environment.
Education
Master of Business Administration (MBA) - Human Resources
Morgan State University
Baltimore, MD12-2027
Bachelor of Science - Human Resources Management
Morgan State University
Baltimore, MD12-2025
Associate Degree -
College of Southern Maryland
La Plata, MD06-2023
Skills
- Human Resources Operations
- Applicant Screening & Evaluation
- Personnel Administration & Employee Records Management
- Classification & Compensation Support/Organizational Development Support
- Compliance Training Administration
- HRIS, NEOGOV, & HR Knowledge Cloud (Mineral)
- Talent Acquisition & Recruitment
- Interview Coordination
- HR Compliance & Policy Administration
- Microsoft Office Suite
Timeline
Human Resources Senior Associate
Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA)
09.2025 - 06.2026
Human Resources Intern
ExtensisHR
05.2025 - 08.2025
Customer Service Representative
Automated Health Systems
09.2024 - 02.2025
Front Store Associate
CVS Pharmacy
01.2022 - 07.2024
Bachelor of Science - Human Resources Management
Morgan State University
Master of Business Administration (MBA) - Human Resources
Morgan State University
Associate Degree -
College of Southern Maryland