Jaime Reyes Jr
Silver Spring
Summary
Accomplished Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
UNIQLO
09.2017 - Current
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Maintained compliance with company policies, objectives and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Delivery Management
FedEx
06.2016 - 09.2017
- Handled inventory control and cycle counting procedures.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
Interviewer
HealthStream
09.2014 - 06.2016
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Properly completed surveys by performing tasks before ending each call.
Customer Service Manager
Allstate Insurance Co
03.2013 - 08.2014
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor Of Applied Arts And Science - Electronic Media
Towson University
Baltimore, MD05.2020
Associate Of General Studies - General Studies
Montgomery College
Rockville, MD05.2016
Skills
- Training and Development
- Priority Management
- Conflict Resolution
- Scheduling
- Staff Management
- Processes and Procedures
- Operations management
- Microsoft experience
- Business administration
- Training and mentoring
- Budgeting
- Sales and marketing
Timeline
Assistant Store Manager
UNIQLO
09.2017 - Current
Delivery Management
FedEx
06.2016 - 09.2017
Interviewer
HealthStream
09.2014 - 06.2016
Customer Service Manager
Allstate Insurance Co
03.2013 - 08.2014
Bachelor Of Applied Arts And Science - Electronic Media
Towson University
Associate Of General Studies - General Studies
Montgomery College
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