Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jairol Lara

SILVER SPRING

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience

Work History

Sales Associate

Amazon
Rockville
07.2023 - 01.2025
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Developed trusting relationships with customers by making personal connections.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Call Center Representative

PNC Bank
Rockville
04.2021 - 02.2023
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Education

High School Diploma -

Richard Montgomery High School
Rockville
06-2033

Skills

  • Reading comprehension skills
  • Sales development
  • Call center operations
  • Upselling
  • Written and oral communication skills
  • Listening skills
  • Customer engagement
  • Relationship selling
  • Sales goals attainment

Languages

English
First Language
Spanish
Advanced (C1)
C1

Timeline

Sales Associate

Amazon
07.2023 - 01.2025

Call Center Representative

PNC Bank
04.2021 - 02.2023

High School Diploma -

Richard Montgomery High School
Jairol Lara