Jalisa Sherrod
Baltimore,MD
Summary
Talent Program Manager - Passionate Talent Program Manager with a strong commitment to leadership development and fostering a culture of continuous growth. Experienced in designing and managing high-impact programs that empower leaders, enhance team performance, and drive organizational success. Skilled in aligning talent initiatives with business goals, developing engaging learning experiences, and creating strategies that support long-term leadership development. Adept at building strong partnerships and leveraging innovative approaches to cultivate future-ready leaders.
Overview
2022
2022
years of professional experience
Work History
Sr. Leadership Development Specialist
Northrop Grumman
2023 - 2025
- Collaborate with stakeholders and experts to validate business needs and design learning solutions for leaders
- Managed communication and change management initiatives that supported leadership development programs
- Craft and implemented strategic development plans that foster a culture of continuous learning, strengthens leadership capabilities, and drives organizational success
- Successfully completed 3 DEI leadership programs, engaging over 140 participants per program with support from 12+ executive leaders as sponsors
- Launched 2 Women in Leadership programs, empowering over 70 women in STEM and HR fields
- Successfully managed a team of 3 first time leaders that supported learning and development COHORT programs
- Recognized for proactively taking the lead in executing a new in-person leadership program, ensuring seamless implementation, stakeholder alignment, and high-impact learning experiences for participants
- Evaluate leadership development needs across all business units to design and implement targeted solutions to enhance leadership capabilities across the organization
- Supported the design, re-design and delivery of leadership development programs, creating an impactful experience for participants, executives and facilitators
- Manage relationships with external vendors to meet organizational training objectives
- Utilize survey feedback to assess and define ongoing training and development requirements
- Received recognition from stakeholders and vendors for building strong relationships and demonstrating exceptional collaborative skills
Manager, Account Management, Leadership Development Specialist
Comcast
2022 - 2023
- Developed and executed learning strategies to translate business objectives into effective training solutions, enhancing employee engagement and organizational culture
- Partners with business leads to consult talent needs and resources
- Recognized for designing and implementing a SME Mentor Program, enhancing performance, knowledge sharing, and leadership development to build a strong pipeline of future business leaders
- Conducted comprehensive performance appraisals and delivered targeted coaching to improve the competencies of supervisors and front-line staff
- Implemented emerging technologies and feedback mechanisms to optimize learning experiences and drive team performance in sales and customer service excellence
- Led and supported a team of frontline agents in a high-volume call center, driving performance, enhancing customer experience and contributing to workforce planning by analyzing staffing needs, optimizing scheduling, and aligning talent development strategies with business goals
- Trained and mentored classes of 20 new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 16%.
- Accomplished multiple tasks within established timeframes.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Business Account Executive
Comcast Business
09.2019 - 01.2022
- Developed and implemented communication processes that enhanced interaction efficiency within business-to-business sales operations
- Drove revenue retention and growth by enhancing account profitability, strengthening client relationships, and implementing strategies that increased customer satisfaction and loyalty
- Recognized for designing and launching mentor programs and team challenges during the pandemic to boost performance, morale, and engagement, resulting in the development of new leaders, several of whom were promoted the following year
- Established a performance recognition program to incentivize team motivation and manage the design and execution of learning strategies aligned with business objectives
- Reached average of 120% of sales goals each year.
- Exceeded quarterly, monthly and yearly revenue growth targets by 20%.
Sales, Learning & Development, and Operations Manager
Verizon
2012 - 2018
- Translated business objectives into effective learning solutions, enhancing employee engagement and cultural integration
- Identified and developed new revenue streams, expanding the business portfolio through market analysis, strategic partnerships, and innovative service offerings
- Developed and implemented a strategic training plan for onboarding over 100 new hires, optimizing virtual learning content and experiences
- Collaborated in the integration of performance management with career development, leading to the redesign of new hire training programs
- Established a complaint tracking process to leverage data in improving training on member issues, and managed employee performance review programs aligning with company objectives
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
Education
Bachelors - Marketing
Southern New Hampshire University
Manchester, NHSkills
- Learning & Development
- Cross Functional Collaboration
- Creativity & Innovation
- Growth Mindset
- Learning Agility
- Stakeholder Engagement
- Vendor Management
- Mentorship
- Change management practitioner
- People Leadership
- Executive Presentations
- Ability to Influence
- Monitoring and evaluation
- Adaptive learning
- Training facilitation
- Organizational development
Accomplishments
- Supervised teams of 3-8 staff members.
- Designed and managed project plans in Excel for six leadership cohorts, streamlining scheduling, tracking participant progress, and ensuring timely execution of key milestones. Enhanced program efficiency by implementing automated formulas and dashboards for real-time reporting and decision-making.
- Led process improvements in the survey launch strategy, resulting in a 35% increase in survey response rates and overall satisfaction scores. Streamlined communication, optimized survey design, and implemented automated reminders, leading to enhanced participant engagement and more actionable insights.
Affiliations
- SHRM
Languages
English
Full Professional
Timeline
Business Account Executive
Comcast Business
09.2019 - 01.2022
Sr. Leadership Development Specialist
Northrop Grumman
2023 - 2025
Manager, Account Management, Leadership Development Specialist
Comcast
2022 - 2023
Sales, Learning & Development, and Operations Manager
Verizon
2012 - 2018
Bachelors - Marketing
Southern New Hampshire University
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