Jamaiya Lane
Brandywine
Summary
Medical Assistant with 4 years of combined clinical and frontline experience supporting patient care and administrative operations. Proficient in phlebotomy, clinical procedures, medical terminology, scheduling, and accurate data entry, with a track record of improving patient flow and satisfaction through clear communication and efficient appointment management. Reliable team player who applies critical thinking, customer-service skills, and basic computer/Microsoft Office proficiency to maintain safe, organized clinical environments and seeks to expand clinical responsibilities in a patient-centered practice.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Certified Medical Assistant
Dr.Pace and associates
Waldorf
06.2025 - Current
- Assisted physicians with patient examinations and medical procedures.
- Managed patient intake, including scheduling appointments and collecting medical histories.
- Administered medications and vaccinations as directed by healthcare providers.
- Maintained accurate patient records using electronic health record systems.
- Performed routine laboratory tests and processed specimens for analysis.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Scheduled appointments for patients via phone and in person.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Heart Masters Associates
11.2024 - 02.2025
- Assisted clinical team with vital sign collection and documentation, improving record accuracy and workflow throughput.
- Coordinated patient scheduling and insurance verifications to reduce appointment delays and administrative errors.
- Administered routine medical procedures following protocols to maintain patient safety and compliance.
- Communicated care plans clearly to patients and staff, increasing patient satisfaction and follow-up adherence.
- Coordinated patient scheduling with precision, leading to a 30% decrease in appointment wait times and improved patient flow.
- Monitored vital signs and documented patient health data, enabling timely intervention and improving patient care quality.
- Maintained accurate medical records and assisted in insurance verification, ensuring compliance with healthcare regulations and enhancing operational integrity.
Customer Service Representative
Safeway
Brandywine
05.2021 - 01.2024
- Enhanced customer satisfaction by resolving inquiries and complaints with timely follow-ups and measurable results.
- Maintained attractive product displays to boost visibility of promotions and new items and increase sales impact.
- Performed routine maintenance of service area to ensure cleanliness and reduce service interruptions.
- Provided personalized product recommendations to drive repeat purchases and improve customer retention.
Stock Clerk
Costco Wholesale
11.2020 - 04.2021
- Efficiently managed inventory movement, ensuring accurate transfer and storage of stock within the warehouse.
- Executed precise labeling of merchandise for pricing and categorization, contributing to streamlined inventory tracking and transfer processes.
- Provided critical support in inventory management by reporting levels to supervisors, aiding in the maintenance of optimal stock availability.
Package Handler
LaserShip
06.2020 - 09.2020
- Ensured delivery accuracy by verifying both quantity and quality of incoming products, maintaining high standards of inventory management.
- Efficiently labeled and organized products, streamlining the placement process to facilitate rapid retrieval during distribution.
- Managed the returns process with thoroughness, completing necessary technical documentation and maintaining clear communication channels.
Education
Associates Degree - Medical Assistant
Fortis College
Landover, MD 05.2024 - 08.2025
Central High School
Capitol Heights, MDSkills
- CPR certified
- Phlebotomy
- Patient scheduling
- Vital sign monitoring
- EHR management
- Healthcare regulations
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Patient empathy
- Safety compliance
- Medical records oversight
- Blood pressure measurement
- Inventory and supply management
- Patient assessments
- Medical records management
- Injection administration
- Triage assessment
- Phlebotomy techniques
- Medical billing and coding
- Wound care
- Medical terminology
- Medical billing
- HIPAA compliance
- Electronic health records
- HIPAA protocols
- Problem-solving
- Patient care
Timeline
Certified Medical Assistant
Dr.Pace and associates
06.2025 - Current
Medical Assistant
Heart Masters Associates
11.2024 - 02.2025
Associates Degree - Medical Assistant
Fortis College
05.2024 - 08.2025
Customer Service Representative
Safeway
05.2021 - 01.2024
Stock Clerk
Costco Wholesale
11.2020 - 04.2021
Package Handler
LaserShip
06.2020 - 09.2020
Central High School